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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello,

 

We are trying to register our Polycom SoundStructure VoIP Interface module with our on prem Lync 2013 environment.

 

The UC software version is running 5.5.2.8571.

 

The device has been configured as per http://support.polycom.com/content/dam/polycom-support/products/Voice/soundstructure/setup-maintenan...

 

However trying to sign in via the Polycom web admin fails and looking in the Lync server SIP traces I see:

 Failed to validate user credentials - Result-Code: 0x8009030c SEC_E_LOGON_DENIED

 

I am successfully able to sign in to a SfB desktop client using the username and password details and these same details are being used in the SoundStructure cfg.

 

Any ideas?

 

Thanks

Graeme

1 REPLY 1
HP Recommended

Hello Graeme,

welcome to the Polycom Community.

The community's Skype for Business FAQ contains this post here:

Jan 17, 2017 Question:How can I troubleshoot simple Skype for Business, LYNC or Office365 issues?

Resolution: Have a look => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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