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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I am trying to connect my Trio Visual box to my 8800 phone, and going by the diagram, it shows that I can use the LAN out on the phone to power the Visual box, however that does not work.  Does the 8800 need to be set to pass PoE on the output?  I really don't want to have to use another network port for my visual box.

 

I did hook up the Visual box to another PoE network jack, and the phone did find it and pair to it, but I really don't want to go that route as my permanant install.  I would like to just use the Eth output jack on the phone, like the instructions depict.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello cbudrecki,

welcome to the Polycom Community.

The Trio does require a PoE+ port in order to power the Visual+


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

3 REPLIES 3
HP Recommended

Hello cbudrecki,

welcome to the Polycom Community.

The Trio does require a PoE+ port in order to power the Visual+


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Perhaps you could come out of the Trio's ethernet port and put a POE injector inline to power the Visual+ box. 

HP Recommended

Then perhaps Polycom should review the documents included with the equipment.  It clearly shows coming from a PoE+ wall jack, to the phone, from the phone, to the Visual +, with no other PoE needed.  This is clearly not the case.

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