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RP Trio 8800 skype call failing

Occasional Visitor

RP Trio 8800 skype call failing

Hello!

We have RealPresence Trio 8800 with 5.5.2.11338 fw, success connecting to our Skype for Business.

But we cant call to Skype,  win-Skype crashing immediatly after calling, android and ios-skype  do nothing. We have not problem with calling from SFB to skype.

log:

09175922|sip  |2|00|CreateFailOverProxyList : Exit 'TLS' lookup with 1 IP Addresses
1009175922|sip  |2|00|CreateFailOverProxyList result: IP 1 is '10.78.42.16' on tls port 5061
1009175922|sip  |3|00|CUser::NeedRegisterToThisServer check needed for '10.78.42.16'
1009175922|sip  |3|00|CUser::NeedRegisterToThisServer return FALSE
1009175922|sip  |3|00|Loop detected
1009175922|sip  |2|00|new UA Server Non-INVITE trans state 'callingTrying', timeout=0 (0x414d5b28)
1009175922|sip  |3|00|UA Server Non-INVITE SUBSCRIBE trans state 'callingTrying'->'completed' by 482 resp 65 timeout(0x414d5b28)
1009175922|sip  |3|00|UA Client Non-INVITE SUBSCRIBE trans state 'callingTrying'->'completed' by 482 resp 10 timeout(0x414cdea8)
1009175922|sip  |2|00|[CTrans::ResponseProcess] SUBSCRIBE NonInv reTrans ALREADY stopped in 'completed' state at retryCount 0 code 482, timeout=10 (0x414cdea8)
1009175922|sip  |2|00|CStkDialog::CStkDialog SetAddressLocal Config 'polycom1' <polycom1@fortgroup.ru:0>
1009175922|sip  |2|00|CStkDialog::CStkDialog AddressLocal set to Config
1009175922|sip  |3|00|CStkDialog::SetAddressLocal localTag set to ''
1009175922|sip  |3|00|CStkDialog::SetAddressLocal new address added of 1
1009175922|sip  |2|00|CStkDialog::CStkDialog TAG 'E6B09463-C4FF0730' generated
1009175922|sip  |2|00|CStkDialog::CStkDialog local addr 'polycom1' <polycom1@fortgroup.ru:0> Tag 'E6B09463-C4FF0730'
1009175922|sip  |2|00|CStkDialog::CStkDialog exit 0x25187d0 local list size 1
1009175922|sip  |2|00|CStkDialogList::CreateDialogObject localTarg usr 'polycom1' 
1009175922|sip  |3|00|CStateSubscribeClient::OnEvResponse for 'SubscribeCallInfo' call(0x414cdea8) rx error response code 482. Will retry in 14 seconds
1009175922|sip  |3|00|CStateSubscribeClient::OnEvResponse 482 for SubscribeCallInfo
1009175924|sip  |2|00|SipCallNew 0 local port 2240 video port 2242 content 0 SDP 0x30d1f40 call appearance 1 IsRtrv 0 dialog 0x0 ref 0x0 pBargeInfo 0x0
1009175924|sip  |2|00|SipCallNew intercom enabled:0
1009175924|sip  |3|00|User[0x414c5688] IsSARenewInProgress[NO]
1009175924|sip  |2|00|CStkDialog::CStkDialog SetAddressLocal Config 'polycom1' <polycom1@fortgroup.ru:0>
1009175924|sip  |2|00|CStkDialog::CStkDialog AddressLocal set to Config
1009175924|sip  |3|00|CStkDialog::SetAddressLocal localTag set to ''
1009175924|sip  |3|00|CStkDialog::SetAddressLocal new address added of 1
1009175924|sip  |2|00|CStkDialog::CStkDialog TAG '885EC773-6B444DA' generated
1009175924|sip  |2|00|CStkDialog::CStkDialog local addr 'polycom1' <polycom1@fortgroup.ru:0> Tag '885EC773-6B444DA'
1009175924|sip  |2|00|CStkDialog::CStkDialog exit 0x25178f0 local list size 1
1009175924|sip  |2|00|CStkDialogList::CreateDialogObject localTarg usr 'polycom1' 
1009175924|sip  |2|00|CLocalIPManager::GetLocalIP Local IP indentified is 10.78.80.153 for Remote address fortgroup.ru
1009175924|sip  |2|00|CUser::CallNew 0x2cf4098 0x41519008 CallAppr 1 IsRetrieve 0 ThrdParty '' Dialog 0x0 isCentConf 0
1009175924|sip  |2|00|CStkDialog::CStkDialog SetAddressLocal Config 'polycom1' <polycom1@fortgroup.ru:0>
1009175924|sip  |2|00|CStkDialog::CStkDialog AddressLocal set to Config
1009175924|sip  |3|00|CStkDialog::SetAddressLocal localTag set to ''
1009175924|sip  |3|00|CStkDialog::SetAddressLocal new address added of 1
1009175924|sip  |2|00|CStkDialog::CStkDialog TAG '483D2E29-25087459' generated
1009175924|sip  |2|00|CStkDialog::CStkDialog local addr 'polycom1' <polycom1@fortgroup.ru:0> Tag '483D2E29-25087459'
1009175924|sip  |2|00|CStkDialog::CStkDialog exit 0x2518f40 local list size 1
1009175924|sip  |2|00|CStkDialogList::CreateDialogObject localTarg usr 'polycom1' 
1009175924|sip  |2|00|CLocalIPManager::GetLocalIP Local IP indentified is 10.78.80.153 for Remote address fortgroup.ru
1009175924|sip  |3|00|CCallNoCall::NewCallState 'Unknown'->'LineSeize' (0x416001dc)
1009175924|sip  |2|00|CCallNoCall::Subscribe to 'sip:polycom1@fortgroup.ru' state 'LineSeize' Initial Timeout 30 isScheduled 0 call 0x416001dc
1009175924|sip  |3|00|NewRegisterState: 'LineSeize' 'Unregistered' -> 'Registering' Expires 65 Overlap 60 for (0x416001dc)
1009175924|sip  |2|00|CCallNoCall::Subscribe EvtLineSeize setting lineSeizeRetries 10
1009175924|sip  |2|00|new UA Client Non-INVITE trans state 'callingTrying', timeout=0 (0x414d26c8)
1009175924|sip  |3|00|AdjustProxyListToFailOverState: Proxy list is empty.
1009175924|sip  |3|00|AdjustProxyListToFailOverState: Proxy list is empty.
1009175924|sip  |2|00|CreateFailOverProxyList : Exit 'TLS' lookup with 1 IP Addresses
1009175924|sip  |2|00|CreateFailOverProxyList result: IP 1 is '10.78.42.16' on tls port 5061
1009175924|sip  |3|00|CUser::NeedRegisterToThisServer check needed for '10.78.42.16'
1009175924|sip  |3|00|CUser::NeedRegisterToThisServer return FALSE
1009175924|sip  |3|00|Loop detected
1009175924|sip  |2|00|new UA Server Non-INVITE trans state 'callingTrying', timeout=0 (0x414db328)
1009175924|sip  |3|00|UA Server Non-INVITE SUBSCRIBE trans state 'callingTrying'->'completed' by 482 resp 65 timeout(0x414db328)
1009175924|sip  |3|00|UA Client Non-INVITE SUBSCRIBE trans state 'callingTrying'->'completed' by 482 resp 10 timeout(0x414d26c8)
1009175924|sip  |2|00|[CTrans::ResponseProcess] SUBSCRIBE NonInv reTrans ALREADY stopped in 'completed' state at retryCount 0 code 482, timeout=10 (0x414d26c8)
1009175924|sip  |3|00|SCA give dial tone 1 strict 0 num servers 1
1009175924|sip  |3|00|CStkCall::NewCallState 'Unknown'->'Dialtone' (0x41519008) m_hUI(0x2cf4098),Control Channel(0), ResponseCode(-1)
1009175924|sip  |2|00|SipOnEvCallNewState 0x41519008,0x2cf4098 0,Dialtone, ResponseCode:-1
1009175924|sip  |2|00|CCallNoCall::Subscribe to 'sip:polycom1@fortgroup.ru' state 'LineSeize' Initial Timeout 0 isScheduled 0 call 0x416001dc
1009175924|sip  |2|00|new UA Client Non-INVITE trans state 'callingTrying', timeout=0 (0x414df808)
1009175924|sip  |3|00|AdjustProxyListToFailOverState: Proxy list is empty.
1009175924|sip  |3|00|AdjustProxyListToFailOverState: Proxy list is empty.
1009175924|sip  |2|00|CreateFailOverProxyList : Exit 'TLS' lookup with 1 IP Addresses
1009175924|sip  |2|00|CreateFailOverProxyList result: IP 1 is '10.78.42.16' on tls port 5061
1009175924|sip  |3|00|CUser::NeedRegisterToThisServer check needed for '10.78.42.16'
1009175924|sip  |3|00|CUser::NeedRegisterToThisServer return FALSE
1009175924|sip  |3|00|CStateSubscribeClient::OnEvResponse 482 for LineSeize
1009175924|sip  |3|00|SipSetMyStatus 'On The Phone' 0x0 0x0 mode 1
1009175924|sip  |3|00|CUser::HasNoCallCallInState for User polycom1,Index 0, total calls 12 state 'Register' rc 1 of type CCallNoCall
1009175924|sip  |3|00|CUser::HasNoCallCallInState for User polycom1,Index 0, total calls 12 state 'ServiceSoap' rc 1 of type CCallNoCall
1009175924|sip  |2|00|Schedule 'ServiceSoap' nEvent 8 busyFlag 1 num events waiting 0
1009175924|sip  |2|00|new UA Client Non-INVITE trans state 'callingTrying', timeout=0 (0x414e08c8)
1009175924|sip  |3|00|clearPhoneState = 0, publishPhoneState = 1
1009175924|sip  |3|00|AdjustProxyListToFailOverState: Proxy list is empty.
1009175924|sip  |3|00|AdjustProxyListToFailOverState: Proxy list is empty.
1009175924|sip  |2|00|CreateFailOverProxyList : Exit 'TLS' lookup with 1 IP Addresses
1009175924|sip  |2|00|CreateFailOverProxyList result: IP 1 is '10.78.42.16' on tls port 5061
1009175924|sip  |3|00|CUser::NeedRegisterToThisServer check needed for '10.78.42.16'
1009175924|sip  |3|00|CUser::NeedRegisterToThisServer return FALSE
1009175924|sip  |2|00|SipCallMake aleksey.zhuravliov1@skypeids.net
1009175924|sip  |2|00|new UA Client INVITE trans state 'callingTrying', timeout=0 (0x414e1828)
1009175924|sip  |3|00|CStkCall::CreateLocalSdp  Local IP addresses used for SDP are '10.78.80.153' and '' contentCat 1
1009175924|sip  |3|00|CSdp::CreateLocalSdp nPortVideo : 2242 nContentPort :0 m_ContentCategory :1 bLyncCall :1
1009175924|sip  |3|00|CSdp::CreateLocalSdp. Skipping :'x-data/90000' codec. VBSS 0
1009175924|sip  |3|00|Should parse SDP v=0
o=Eyeball 2414502360 3520422564 IN IP4 10.78.80.153
s=Eyeball AnyFirewall Engine Sep 18 2017
c=IN IP4 10.78.80.153
t=0 0
m=audio 2240 RTP/AVP 0
a=ice-pwd:lQtXwLB9kYkGQHDCFFMiTRYz
a=ice-ufrag:f104
a=candidate:1 1 UDP 2130706431 10.78.80.153 2240 typ host
a=candidate:1 2 UDP 2130706430 10.78.80.153 2241 typ host
a=candidate:2 1 TCP-PASS 6619135 79.134.213.245 51921 typ relay raddr 10.78.80.153 rport 5378
a=candidate:2 2 TCP-PASS 6619134 79.134.213.245 51921 typ relay raddr 10.
1009175924|sip  |2|00|Found ICE m-line "m=audio 2240 RTP/AVP 0" for 1 lines
1009175924|sip  |2|00|Found ICE m-line "m=video 2242 RTP/AVP 0" for 1 lines
1009175924|sip  |2|00|ByPassEnable is:[0],BypassId:[],RemoteUser:[0]
1009175924|sip  |2|00|getMsConvId : Generating convID(AdNBBtBsM2U5MzM1YjFmZDQ2N2ViZg==) for CStkCall(0x41519008)
1009175924|sip  |3|00|AdjustProxyListToFailOverState: Proxy list is empty.
1009175924|sip  |3|00|AdjustProxyListToFailOverState: Proxy list is empty.
1009175924|sip  |2|00|CreateFailOverProxyList : Exit 'TLS' lookup with 1 IP Addresses
1009175924|sip  |2|00|CreateFailOverProxyList result: IP 1 is '10.78.42.16' on tls port 5061
1009175924|sip  |3|00|CUser::NeedRegisterToThisServer check needed for '10.78.42.16'
1009175924|sip  |3|00|CUser::NeedRegisterToThisServer return FALSE
1009175924|sip  |3|00|CStkCall::NewCallState 'Dialtone'->'Proceeding' (0x41519008) m_hUI(0x2cf4098),Control Channel(0), ResponseCode(-1)
1009175924|sip  |2|00|SipOnEvCallNewState 0x41519008,0x2cf4098 2,Proceeding, ResponseCode:-1
1009175924|sip  |3|00|CCallNoCall::NewCallState 'LineSeize'->'Idle' (0x416001dc)
1009175924|sip  |3|00|Loop detected
1009175924|sip  |2|00|new UA Server Non-INVITE trans state 'callingTrying', timeout=0 (0x414f5288)
1009175924|sip  |3|00|UA Server Non-INVITE SUBSCRIBE trans state 'callingTrying'->'completed' by 482 resp 65 timeout(0x414f5288)
1009175924|sip  |3|00|UA Client Non-INVITE SUBSCRIBE trans state 'callingTrying'->'completed' by 482 resp 10 timeout(0x414df808)
1009175924|sip  |2|00|[CTrans::ResponseProcess] SUBSCRIBE NonInv reTrans ALREADY stopped in 'completed' state at retryCount 0 code 482, timeout=10 (0x414df808)
1009175924|sip  |3|00|CStateSubscribeClient::OnEvResponse 482 for Idle
1009175924|sip  |3|00|UA Client Non-INVITE SERVICE trans state 'callingTrying'->'completed' by 200 resp 10 timeout(0x414e08c8)
1009175924|sip  |2|00|[CTrans::ResponseProcess] SERVICE NonInv reTrans ALREADY stopped in 'completed' state at retryCount 0 code 200, timeout=10 (0x414e08c8)
1009175924|sip  |3|00|CStateServiceClient::OnEvResponse 200
1009175924|sip  |2|00|CCallBase::IsChallenged 'BENOTIFY' Dialog Tag 'BC5F81D9-18781873' pRequest Tag 'BC5F81D9-18781873' state 'Confirmed'
1009175924|sip  |2|00|Self  Instance ID Container Version expireType        xsi:state availability
1009175924|sip  |2|00|Self   2197690374         2       1   EndPoint            Phone         6500
1009175924|sip  |2|00|Self   2197743366         2      13   EndPoint          Machine         3500
1009175924|sip  |2|00|Self            1         2      41       User        Aggregate         6500
1009175924|sip  |2|00|Self    268435456         2      12       User AggregateMachine         3500
1009175924|sip  |2|00|Self   2197690374         3       1   EndPoint            Phone         6500
1009175924|sip  |2|00|Self   2197743366         3      13   EndPoint          Machine         3500
1009175924|sip  |2|00|Self            1         3      41       User        Aggregate         6500
1009175924|sip  |2|00|Self            1       100      41       User        Aggregate         6500
1009175924|sip  |2|00|Self            1       200      41       User        Aggregate         6500
1009175924|sip  |2|00|Self            1       300      41       User        Aggregate         6500
1009175924|sip  |2|00|Self            1       400      41       User        Aggregate         6500
1009175924|sip  |2|00|Self presence calculated on Aggregate 6500 User 0 -> 'Busy'
1009175924|sip  |2|00|SipOnEvContactPresenceUpdate user 'polycom1@fortgroup.ru' '' status 'Busy' customMsg  ActToken [on-the-phone] ContactCardUpdate[0] EmailId[] MostActiveDevice[1]
1009175924|sip  |3|00|Calling Blocked contact list from Notified
1009175924|sip  |3|00|updateBlockedUserList : uiListSize is NULL, All Blocked Contacts removed
1009175924|sip  |3|00|SipOnEvBlockedContactUpdate
1009175924|sip  |2|00|CTrans::InitRetrans for UA Client INVITE INVITE state 'callingTrying' Server 1 of 1 (0x414e1828)
1009175924|sip  |3|00|UA Client INVITE INVITE trans state 'callingTrying'->'proceeding' by 100 resp 65 timeout(0x414e1828)
1009175924|sip  |2|00|[CTrans::ResponseProcess] INVITE InvTran reTrans ALREADY stopped in 'proceeding' state at retryCount 1 code 100, timeout=65 (0x414e1828)
1009175924|sip  |3|00|CStkCall::NewCallState 'Proceeding'->'Proceeding' (0x41519008) m_hUI(0x2cf4098),Control Channel(0), ResponseCode(-1)
1009175924|sip  |2|00|SipOnEvCallNewState 0x41519008,0x2cf4098 2,Proceeding, ResponseCode:-1
1009175924|sip  |3|00|GetRemotePartyAddress from 'To'
1009175924|sip  |3|00|CStkCall::OnEvNewDest (0x41519008) new display '' user 'aleksey.zhuravliov1' old 'From' new 'To' source
1009175924|sip  |3|00|SipOnEvNewDest: Updating Original Destination
1009175924|sip  |3|00|CStkDialog::CreateRouteSet: transport set to top route 'TLS'
1009175924|sip  |2|00|CStkCall::NewCallState Gateway Call
1009175924|sip  |3|00|CStateInviteClient::OnEvResponse pResponse Code :180 

 

Message 1 of 2
1 REPLY
Polycom Employee & Community Manager

Re: RP Trio 8800 skype call failing

Hello Alekzey,

welcome to the Polycom Community.

I suggest getting this into support.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. End Customers are usually unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 2