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Re: polycom trio 8800 skype for business sign in

[ Edited ]

Hello Steffen,

 

I have the same issue with Trio. Software version is 5.4.2.2400. I have changed the time server settings and i still could not sign in. kindly check the log to see if there something am doing wrong. See log below;

 

0518125228|sip  |3|00|CreateFailOverProxyList : 'Auto Discovery' 0 DHCP servers received
0518125228|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'nmrc.com.ng' found no records
0518125228|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'nmrc.com.ng' found no records
0518125228|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'nmrc.com.ng' found no records
0518125228|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'nmrc.com.ng' found no records
0518125228|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.nmrc.com.ng' found no records
0518125228|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.nmrc.com.ng' found no records
0518125228|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sip.nmrc.com.ng' found no records
0518125228|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sip.nmrc.com.ng' found no records
0518125228|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipexternal.nmrc.com.ng' found no records
0518125228|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipexternal.nmrc.com.ng' found no records
0518125228|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'autodiscover.nmrc.com.ng' found no records
0518125228|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'autodiscover.nmrc.com.ng' found no records
0518125228|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'autodiscover.nmrc.com.ng' found no records
0518125228|sip  |2|00|CreateFailOverProxyList : Exit 'Auto Discovery' lookup with 0 IP Addresses
0518125228|sip  |3|00|UA Client Non-INVITE REGISTER trans state 'callingTrying'->'completed' by 480 resp 10 timeout(0x40fdf548)
0518125228|sip  |2|00|CTrans:: REGISTER NonInv reTrans ALREADY stopped in 'completed' state at retryCount 0 code 480, timeout=10 (0x40fdf548)
0518125228|sip  |1|00|CTrans:: ResponseProcess | Follow SIP logic
0518125228|sip  |1|00|Dialog 'id04905f73' State 'Trying'->'Confirmed'
0518125228|sip  |3|00|CUser::OnRegistered Entry for call 0x410dc008 with expires 0 ticks Transport 'INVALID' inval Method 2 RROFO 0
0518125228|sip  |3|00|CUser::NewWorkingServer user 0 oldServer 0 newServer 0 expires 0
0518125228|sip  |3|00|SipOnEvNewWorkingServer User 0, old 0, new 0, expire 0
0518125228|sip  |3|00|SipOnEvRegistrarUpdate User 0, index 0, state 0, expire 0, working 1 bIsOcs 0
0518125228|btoe |4|00|PC port status is Down. Can not start BToE manager
0518125228|sip  |3|00|CUser::HasNoCallCallInState for User cadeyemi,Index 0, total calls 1 state 'SubscribeAddressBook' rc 0 of type Not Applicable
0518125228|sip  |1|00|storeContactUrlForO365User: O365Enabled='0' removeContactUrlForO365User='0'
0518125228|sip  |3|00|CUser::HasNoCallCallInState for User cadeyemi,Index 0, total calls 1 state 'ServiceSoap' rc 0 of type Not Applicable
0518125228|sip  |1|00|Dialog 'id04905f73' State 'Confirmed'->'Terminated'
0518125228|sip  |2|00|CStkDialog::CStkDialog SetAddressLocal Config 'cadeyemi' <cadeyemi@nmrc.com.ng:0>
0518125228|sip  |2|00|CStkDialog::CStkDialog AddressLocal set to Config
0518125228|sip  |3|00|CStkDialog::SetAddressLocal localTag set to ''
0518125228|sip  |3|00|CStkDialog::SetAddressLocal new address added of 1
0518125228|sip  |2|00|CStkDialog::CStkDialog TAG '6F85C16D-41065BD4' generated
0518125228|sip  |2|00|CStkDialog::CStkDialog local addr 'cadeyemi' <cadeyemi@nmrc.com.ng:0> Tag '6F85C16D-41065BD4'
0518125228|sip  |2|00|CStkDialog::CStkDialog exit 0x286d800 local list size 1
0518125228|sip  |2|00|CStkDialogList::CreateDialogObject localTarg usr 'cadeyemi'
0518125228|sip  |3|00|Reg UAC Response: code 480 consecutive Attempts 7 baseTimeOut 10 maxTimeOut 180 exponTimeOut 1280 randomTimeOut 135
0518125228|sip  |3|00|Reg UAC Response: code 480 new m_nExpire 270 m_nOverlap 0 Trans 0x40fdf548
0518125228|sip  |1|00|Client State finished REGISTER (0x286d4b0)
0518125228|sip  |3|00|SipStartFailOver 0
0518125440|sip  |3|00|NoCall::TimeOut500ms 'Registering' m_nExpire == 0 RegisterCall -> Schedule Register listSize 0 lTimeout 0
0518125440|sip  |2|00|Schedule 'Register' nEvent 0 busyFlag 0 num events waiting 0
0518125440|sip  |2|00|new UA Client Non-INVITE trans state 'callingTrying', timeout=0 (0x40fdf548)
0518125440|sip  |3|00|RegClient:RegClient expire 66 overlap 0
0518125440|sip  |2|00|SendCommand: reqDest 'nmrc.com.ng' isLync 0 isGRUU 0 isIP 0 useEffectiveProxy 1
0518125440|sip  |1|00|SendCommand: isLync 0 isGRUU 0 isIP 0 useEffectiveProxy 1
0518125440|sip  |1|00|CreateFailOverProxyList : Reg to Domain 'nmrc.com.ng' nPort 0, lkup 6
0518125440|sip  |1|00|CreateFailOverProxyList : Domain is in user part
0518125440|sip  |1|00|CreateFailOverProxyList : For REGISTER Request nPort 0
0518125440|cfg  |4|00|Prov|[CfgLyncSipSrvDiscover::cbFoundOption] Invalid STS-URI: '://:'

0518125443|cfg  |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
0518125443|sip  |3|00|CreateFailOverProxyList : 'Auto Discovery' 0 DHCP servers received
0518125443|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'nmrc.com.ng' found no records
0518125443|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'nmrc.com.ng' found no records
0518125443|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'nmrc.com.ng' found no records
0518125443|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'nmrc.com.ng' found no records
0518125443|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.nmrc.com.ng' found no records
0518125443|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.nmrc.com.ng' found no records
0518125443|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sip.nmrc.com.ng' found no records
0518125443|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sip.nmrc.com.ng' found no records
0518125443|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipexternal.nmrc.com.ng' found no records
0518125443|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipexternal.nmrc.com.ng' found no records
0518125443|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'autodiscover.nmrc.com.ng' found no records
0518125443|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'autodiscover.nmrc.com.ng' found no records
0518125443|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'autodiscover.nmrc.com.ng' found no records
0518125443|sip  |2|00|CreateFailOverProxyList : Exit 'Auto Discovery' lookup with 0 IP Addresses
0518125443|sip  |3|00|UA Client Non-INVITE REGISTER trans state 'callingTrying'->'completed' by 480 resp 10 timeout(0x40fdf548)
0518125443|sip  |2|00|CTrans:: REGISTER NonInv reTrans ALREADY stopped in 'completed' state at retryCount 0 code 480, timeout=10 (0x40fdf548)
0518125443|sip  |1|00|CTrans:: ResponseProcess | Follow SIP logic
0518125443|sip  |1|00|Dialog 'id05be5121' State 'Trying'->'Confirmed'
0518125443|sip  |3|00|CUser::OnRegistered Entry for call 0x410dc008 with expires 0 ticks Transport 'INVALID' inval Method 2 RROFO 0
0518125443|sip  |3|00|CUser::NewWorkingServer user 0 oldServer 0 newServer 0 expires 0
0518125443|sip  |3|00|SipOnEvNewWorkingServer User 0, old 0, new 0, expire 0
0518125443|sip  |3|00|SipOnEvRegistrarUpdate User 0, index 0, state 0, expire 0, working 1 bIsOcs 0
0518125443|btoe |4|00|PC port status is Down. Can not start BToE manager
0518125443|sip  |3|00|CUser::HasNoCallCallInState for User cadeyemi,Index 0, total calls 1 state 'SubscribeAddressBook' rc 0 of type Not Applicable
0518125443|sip  |1|00|storeContactUrlForO365User: O365Enabled='0' removeContactUrlForO365User='0'
0518125443|sip  |3|00|CUser::HasNoCallCallInState for User cadeyemi,Index 0, total calls 1 state 'ServiceSoap' rc 0 of type Not Applicable
0518125443|sip  |1|00|Dialog 'id05be5121' State 'Confirmed'->'Terminated'
0518125443|sip  |2|00|CStkDialog::CStkDialog SetAddressLocal Config 'cadeyemi' <cadeyemi@nmrc.com.ng:0>
0518125443|sip  |2|00|CStkDialog::CStkDialog AddressLocal set to Config
0518125443|sip  |3|00|CStkDialog::SetAddressLocal localTag set to ''
0518125443|sip  |3|00|CStkDialog::SetAddressLocal new address added of 1
0518125443|sip  |2|00|CStkDialog::CStkDialog TAG '24FF8EA4-358FF3CA' generated
0518125443|sip  |2|00|CStkDialog::CStkDialog local addr 'cadeyemi' <cadeyemi@nmrc.com.ng:0> Tag '24FF8EA4-358FF3CA'
0518125443|sip  |2|00|CStkDialog::CStkDialog exit 0x286d4b0 local list size 1
0518125443|sip  |2|00|CStkDialogList::CreateDialogObject localTarg usr 'cadeyemi'
0518125443|sip  |3|00|Reg UAC Response: code 480 consecutive Attempts 8 baseTimeOut 10 maxTimeOut 180 exponTimeOut 2560 randomTimeOut 160
0518125443|sip  |3|00|Reg UAC Response: code 480 new m_nExpire 320 m_nOverlap 0 Trans 0x40fdf548
0518125443|sip  |1|00|Client State finished REGISTER (0x286d800)
0518125443|sip  |3|00|SipStartFailOver 0
0518125720|sip  |3|00|NoCall::TimeOut500ms 'Registering' m_nExpire == 0 RegisterCall -> Schedule Register listSize 0 lTimeout 0
0518125720|sip  |2|00|Schedule 'Register' nEvent 0 busyFlag 0 num events waiting 0
0518125720|sip  |2|00|new UA Client Non-INVITE trans state 'callingTrying', timeout=0 (0x40fdf548)
0518125720|sip  |3|00|RegClient:RegClient expire 66 overlap 0
0518125720|sip  |2|00|SendCommand: reqDest 'nmrc.com.ng' isLync 0 isGRUU 0 isIP 0 useEffectiveProxy 1
0518125720|sip  |1|00|SendCommand: isLync 0 isGRUU 0 isIP 0 useEffectiveProxy 1
0518125720|sip  |1|00|CreateFailOverProxyList : Reg to Domain 'nmrc.com.ng' nPort 0, lkup 6
0518125720|sip  |1|00|CreateFailOverProxyList : Domain is in user part
0518125720|sip  |1|00|CreateFailOverProxyList : For REGISTER Request nPort 0
0518125720|cfg  |4|00|Prov|[CfgLyncSipSrvDiscover::cbFoundOption] Invalid STS-URI: '://:'

0518125723|sip  |3|00|CreateFailOverProxyList : 'Auto Discovery' 0 DHCP servers received
0518125723|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'nmrc.com.ng' found no records
0518125723|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'nmrc.com.ng' found no records
0518125723|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'nmrc.com.ng' found no records
0518125723|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'nmrc.com.ng' found no records
0518125723|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.nmrc.com.ng' found no records
0518125723|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.nmrc.com.ng' found no records
0518125723|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sip.nmrc.com.ng' found no records
0518125723|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sip.nmrc.com.ng' found no records
0518125723|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipexternal.nmrc.com.ng' found no records
0518125723|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipexternal.nmrc.com.ng' found no records
0518125723|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'autodiscover.nmrc.com.ng' found no records
0518125723|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'autodiscover.nmrc.com.ng' found no records
0518125723|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'autodiscover.nmrc.com.ng' found no records
0518125723|sip  |2|00|CreateFailOverProxyList : Exit 'Auto Discovery' lookup with 0 IP Addresses
0518125723|sip  |3|00|UA Client Non-INVITE REGISTER trans state 'callingTrying'->'completed' by 480 resp 10 timeout(0x40fdf548)
0518125723|sip  |2|00|CTrans:: REGISTER NonInv reTrans ALREADY stopped in 'completed' state at retryCount 0 code 480, timeout=10 (0x40fdf548)
0518125723|sip  |1|00|CTrans:: ResponseProcess | Follow SIP logic
0518125723|sip  |1|00|Dialog 'id0523ebd8' State 'Trying'->'Confirmed'
0518125723|sip  |3|00|CUser::OnRegistered Entry for call 0x410dc008 with expires 0 ticks Transport 'INVALID' inval Method 2 RROFO 0
0518125723|sip  |3|00|CUser::NewWorkingServer user 0 oldServer 0 newServer 0 expires 0
0518125723|sip  |3|00|SipOnEvNewWorkingServer User 0, old 0, new 0, expire 0
0518125723|sip  |3|00|SipOnEvRegistrarUpdate User 0, index 0, state 0, expire 0, working 1 bIsOcs 0
0518125723|btoe |4|00|PC port status is Down. Can not start BToE manager
0518125723|sip  |3|00|CUser::HasNoCallCallInState for User cadeyemi,Index 0, total calls 1 state 'SubscribeAddressBook' rc 0 of type Not Applicable
0518125723|sip  |1|00|storeContactUrlForO365User: O365Enabled='0' removeContactUrlForO365User='0'
0518125723|sip  |3|00|CUser::HasNoCallCallInState for User cadeyemi,Index 0, total calls 1 state 'ServiceSoap' rc 0 of type Not Applicable
0518125723|sip  |1|00|Dialog 'id0523ebd8' State 'Confirmed'->'Terminated'
0518125723|sip  |2|00|CStkDialog::CStkDialog SetAddressLocal Config 'cadeyemi' <cadeyemi@nmrc.com.ng:0>
0518125723|sip  |2|00|CStkDialog::CStkDialog AddressLocal set to Config
0518125723|sip  |3|00|CStkDialog::SetAddressLocal localTag set to ''
0518125723|sip  |3|00|CStkDialog::SetAddressLocal new address added of 1
0518125723|sip  |2|00|CStkDialog::CStkDialog TAG '4EA0D4FF-280087BA' generated
0518125723|sip  |2|00|CStkDialog::CStkDialog local addr 'cadeyemi' <cadeyemi@nmrc.com.ng:0> Tag '4EA0D4FF-280087BA'
0518125723|sip  |2|00|CStkDialog::CStkDialog exit 0x286d800 local list size 1
0518125723|sip  |2|00|CStkDialogList::CreateDialogObject localTarg usr 'cadeyemi'
0518125723|sip  |3|00|Reg UAC Response: code 480 consecutive Attempts 9 baseTimeOut 10 maxTimeOut 180 exponTimeOut 5120 randomTimeOut 160
0518125723|sip  |3|00|Reg UAC Response: code 480 new m_nExpire 320 m_nOverlap 0 Trans 0x40fdf548
0518125723|sip  |1|00|Client State finished REGISTER (0x286d4b0)
0518125723|sip  |3|00|SipStartFailOver 0
0518125840|sip  |3|00|SipSetMyStatus 'Away' 0 0 mode 1
0518125840|sip  |3|00|SipSetMyStatus 'Away' discarded. No user has presence services available
0518125927|app1 |4|00|[AppExchangeUiC::populateAutoDiscoverUrl] Internal & External EWS url's are empty
0518125927|cfg  |5|00|Prm|Parameter device.lync.timeZone requested type 7 (Bool) but is of type 1 (UIntNull)
0518125927|cfg  |5|00|Prm|Parameter device.lync.timeZone requested type 7 (Bool) but is of type 1 (UIntNull)
0518125927|so   |4|00|[soRegistrationC] Login Credentials empty causing SoRegEventLine Deleted
0518125932|sip  |3|00|SipSetMyStatus 'Online' 0 0 mode 1
0518125932|sip  |3|00|SipSetMyStatus 'Online' discarded. No user has presence services available
0518125932|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted
0518125932|app1 |*|00|SoRegistrationEventLineDeleted - new AppRegLineC, Default user
0518125932|sip  |3|00|SipSetOption nIndex 89, nParam 1
0518125932|sip  |3|00|SipSetOption nIndex 90, nParam 1
0518125932|sip  |3|00|SipReloadMediaConfig: video enabled
0518125932|sip  |*|00|Sip UnRegister Usr:cadeyemi@nmrc.com.ng Dsp:cadeyemi Auth:'' Inx:0
0518125932|sip  |*|00|SipUserRemove: user 0 being removed.
0518125932|sip  |3|00|CUser::HasNoCallCallInState for User cadeyemi,Index 0, total calls 1 state 'SubscribeAddressBook' rc 0 of type Not Applicable
0518125932|sip  |3|00|CUser::ActionOnSubscribeCalls for User cadeyemi,Index 0, total calls 1
0518125932|sip  |3|00|CUser::UnRegisterAll Entry for User cadeyemi,Index 0, total calls 1
0518125932|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted
0518125932|sip  |3|00|SipSetOption nIndex 47, nParam 4
0518125932|sip  |3|00|SipSetOption nIndex 48, nParam 1
0518125932|sip  |3|00|SipSetOption nIndex 49, nParam 80
0518125932|sip  |3|00|SipSetOption nIndex 89, nParam 1
0518125932|sip  |3|00|SipSetOption nIndex 90, nParam 1
0518125932|sip  |3|00|SipReloadMediaConfig: video enabled
0518125932|sip  |*|00|Sip Register Usr:Trio8800 Dsp:RealPresence Trio 8800 Auth:'Using Login Cred' Inx:0
0518125932|sip  |3|00|[clearCallLabelList] - Size of Call Label List is 0
0518125932|sip  |3|00|SipOnEvProxyList 0,Total proxy 0
0518125932|sip  |3|00|[clearCallLabelList] - Size of Call Label List is 0
0518125932|sip  |3|00|SipSetOption nIndex 11, nParam 1100445796
0518125932|sip  |3|00|AddEmergencyRoute 911 0 0 0
0518125932|sip  |3|00|SipSetOption nIndex 58, nParam 0
0518125932|sip  |3|00|SipSetOption nIndex 109, nParam 0
0518125932|sip  |3|00|SipSetOption nIndex 47, nParam 4
0518125932|sip  |3|00|SipSetOption nIndex 48, nParam 1
0518125932|sip  |3|00|SipSetOption nIndex 49, nParam 80
0518125932|sip  |3|00|SipSetOption nIndex 89, nParam 1
0518125932|sip  |3|00|SipSetOption nIndex 90, nParam 1
0518125932|sip  |3|00|SipReloadMediaConfig: video enabled
0518125932|sip  |*|00|Sip Register Usr:Trio8800 Dsp:RealPresence Trio 8800 Auth:'Using Login Cred' Inx:0
0518125932|sip  |3|00|SipOnEvProxyList 0,Total proxy 0
0518125932|sip  |3|00|SipSetOption nIndex 11, nParam 1100445796
0518125932|sip  |3|00|SipSetOption nIndex 58, nParam 0
0518125932|sip  |3|00|SipSetOption nIndex 109, nParam 0

 

Regards.

Polycom Employee & Community Manager
Posts: 13,742
0

Re: polycom trio 8800 skype for business sign in

Hello Okorosi Peter,

welcome to the Polycom Community.

I have moved your post as a separate post as the root cause is most likely something different.

 

  • Is this on Premise or Off Premise?
  • If Off Premise aka Office 365 are you using modern Authentication?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Occasional Contributor
Posts: 4
0

Re: polycom trio 8800 skype for business sign in

Hello Steffen,

 

Thank you for your response.

 

The SFB is off premise aka Office 365.

 

I can't really tell if the Office 365 is using modern authentication.

 

Kindly help.

 

Regards.

Highlighted
Polycom Employee & Community Manager
Posts: 13,742
0

Re: polycom trio 8800 skype for business sign in

Hello Okorosi Peter,

You would need to check on the Office 365:

 

ModernAuthentication.png


or check this => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Occasional Contributor
Posts: 4
0

Re: polycom trio 8800 skype for business sign in

Hello Steffen,

 

I am yet to confirm if the SFB is using modern day authentication as i'm having issues connecting powershell to SFB online.

 

Meanwhile if modern authentication is enabled by default would i have to disable it and vice versa before the polycom trio will sign in?

 

I have another SFB online account, and i could sign in with it on the customer's network using the trio but when i change to the customer's SFB online account i am not able to sign in using the trio.

 

Regards.

Polycom Employee & Community Manager
Posts: 13,742
0

Re: polycom trio 8800 skype for business sign in

Hello Okorosi Peter,

Only the VVX phones currently support modern Authentication and the Trio will follow with a later release.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The above is necessary in order to track issue internally within Polycom.

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