Re: RealSense 8800 hosted SFB cannot answer external skype c... - HP Support Community

Anonymous · ‎09-20-2017

Hey guys,

I have a polycom 8800 and have run into a couple snags.

First, the lync connection has worked, I can use the device to call other skype for business users within the organization and they can, in turn, call the device.

There are, however, two remaining issues related to lync:

The address book/company directory does not sync, there are some errors in the logs regarding this:

0920145331|pgui |1|00|Sending abs search request to polyapp.
0920145331|pgui |2|00|Top level w is menu
0920145331|pgui |1|00|Sending outlook search request to EC.
0920145331|abs  |0|00|[CAbsDirectory::getContacts]
0920145331|abs  |1|00|[CAbsDirectory::getContacts] sending message to abs task
0920145331|abs  |1|00|[CAbsDirectory::processFetchTaskMsg] recieved message of type 1
0920145331|abs  |0|00|[CAbsDirectory::getContactsFromServer]
0920145331|abs  |1|00|[CAbsDirectory::getContactsFromServer] invoking so webticket api for fetching contacts for *** search string
0920145331|cfg  |5|00|Prm|Parameter feature.lync.abs.enabled requested type 2 (SInt) but is of type 7 (Bool)
0920145331|tickt|0|00|soWebTicket: msg deadbeaf 0 0 4589d40
0920145331|tickt|0|00|soWebTicket: msg deadbeaf 0 0 3ea0830
0920145331|tickt|3|00|[bool soWebTicketUserInfo::isO365WebTicketTokenValid()]:[10241],isO365WebTicketTokenValid[1]
0920145331|tickt|0|00|Lync ABS Request:<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<soap:Header><wsa:To xmlns:wsa="http://www.w3.org/2005/08/addressing" xmlns:wsu="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-utility-1.0.xsd" wsu:Id="to">https://webpoolytoca101.infra.lync.com/groupexpansion/service.svc/WebTicket_Bearer</wsa:To><wsa:ReplyTo xmlns:wsa="http://www.w3.org/2005/08/addressing
0920145331|tickt|1|00|Provisioning:Cipher suite = ALL:!aNULL:!eNULL:!DSS:!SEED:!ECDSA:!IDEA:!MEDIUM:!LOW:!EXP:!ADH:!ECDH:!PSK:!MD5:!RC4:@STRENGTH
0920145331|pgui |0|00|Executing command [DELETE FROM dbEntContacts WHERE rowid >= 0] from spipgui
0920145331|pgui |0|00|Completed execution of 'DELETE FROM dbEntContacts WHERE rowid >= 0' in 3 ms
0920145331|pgui |2|00|Making Outlook contacts seach query for *** string
0920145331|pgui |0|00|[CEcDatabaseManager]Executing SQL command [SELECT FirstName, LastName, DisplayName, JobTitle, BusinessPhone, HomePhone, MobilePhone, EmailAddress1, ImAddress, DisplayName_T9 FROM d4136a932eb7724a00cb87c3fb9e1ea1d where DisplayName like '%Diann%']
0920145331|pgui |0|00|[CEcDatabaseManager]Successfully executed the SQL command
0920145331|pgui |0|00|[CEcDatabaseManager]Completed execution SQL Command in 1 ms
0920145331|pgui |1|00|No contacts exist.
0920145331|pgui |1|00|Sending outlook search done event to spipgui 0
0920145331|pgui |0|00|Synchronizing table with 0 rows and 0 cols
0920145331|pgui |1|00|Recieved outlook search done event from EC.
0920145331|tickt|1|00|Lync ABS Fault code/message is:[a:InvalidSecurityToken]
0920145331|tickt|3|00|ABS Query Token expired/Invalid (500)
0920145331|tickt|3|00|O365-  Regenerating the ABS WebTicket

0920145331|tickt|1|00|[StdRet soWebTicketO365Info::soWebTicketFetchOrgIDToken()]:[6658] 
0920145331|tickt|1|00|[StdRet soWebTicketO365Info::soWebTicketPrepareOrgIDTokenXMLReq(UtilStrC&)]:[6753] pUuid [21b5d34f-3dbb-5d6c-bfab-111897313ead] pSipUser[*@*.com]
0920145331|tickt|1|00|Provisioning:Cipher suite = ALL:!aNULL:!eNULL:!DSS:!SEED:!ECDSA:!IDEA:!MEDIUM:!LOW:!EXP:!ADH:!ECDH:!PSK:!MD5:!RC4:@STRENGTH
0920145332|tickt|3|00|[StdRet soWebTicketO365Info::soWebTicketParseSoapError(UtilRapidxmlParserC*, S_SOAP_ERR_INFO*)]:[7872] Start
0920145332|tickt|1|00|[StdRet soWebTicketO365Info::soWebTicketParseSoapError(UtilRapidxmlParserC*, S_SOAP_ERR_INFO*)]:[7964]  csFaultCode [] csReasonText [] csDetailErrorValue [] csInternalErrorCode [] csInternalErrorText []
0920145332|tickt|1|00|[StdRet soWebTicketO365Info::soWebTicketFetchOrgIDToken()]:[6733] Fetch the orgID Token. curlReturn [0] resCode[200] pResponse[<?xml version="1.0" encoding="utf-8" ?><S:Envelope xmlns:S="http://www.w3.org/2003/05/soap-envelope" xmlns:wsse="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd" xmlns:wsu="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-utility-1.0.xsd" xmlns:wsa="http://www.w3.org/2005/08/addressing"><S:Header><wsa:Action xmlns:S="http://www.w3
0920145332|tickt|1|00|[StdRet soWebTicketO365Info::soWebTicketFetchWsFedBearerToken()]:[6906] pSipUser[*@*.com]
0920145332|tickt|1|00|Provisioning:Cipher suite = ALL:!aNULL:!eNULL:!DSS:!SEED:!ECDSA:!IDEA:!MEDIUM:!LOW:!EXP:!ADH:!ECDH:!PSK:!MD5:!RC4:@STRENGTH
0920145332|tickt|4|00|[StdRet soWebTicketO365Info::soWebTicketFetchWsFedBearerToken()]:[6951]  pSecurityTokenSamlAssertion[<saml:Assertion MajorVersion="1" MinorVersion="1" AssertionID="SamlSecurityToken-6cda716e-17f6-4c8f-b277-b38e32a26053" Issuer="https://ytoca101fes02.infra.lync.com:4443/1ff9aba0-7df1-5547-9e32-cd4b30cb1859" IssueInstant="2017-09-20T18:53:32.372Z" xmlns:saml="urn:oasis:names:tc:SAML:1.0:assertion"><saml:Conditions NotBefore="2017-09-20T18:53:32.000Z" NotOnOrAfter="2017-09-21T02:29:11.371Z"><saml:AudienceRest
0920145332|tickt|0|00|utilPSha1: params 46fd120 32 4678ab3c 32 4590edc 32 45e7b30 52
0920145332|tickt|0|00|utilPSha1: wrote 20 bytes, 12 remaining.
0920145332|tickt|0|00|utilPSha1: wrote 20 bytes, -8 remaining.
0920145332|tickt|1|00|[StdRet soWebTicketO365Info::soWebTicketFetchWsFedBearerToken()]:[7003] Fetched FED Bearer Token. curlReturn [0] resCode[200] pResponse[<s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/" xmlns:a="http://www.w3.org/2005/08/addressing"><s:Header><a:Action s:mustUnderstand="1">http://docs.oasis-open.org/ws-sx/ws-trust/200512/RSTRC/IssueFinal</a:Action><a:RelatesTo>2017-09-20T18:53:32Z</a:RelatesTo></s:Header><s:Body><RequestSecurityTokenResponseCollection xmlns="http://docs.oasis-open.org/ws-sx/w
0920145332|tickt|1|00|[StdRet soWebTicketO365Info::soWebTicketGenerateO365AccessToken()]:[6575], LyncOnlineUserType[4]..Successfully Generated O365 Access Security Token
0920145332|tickt|1|00|[StdRet soWebTicketO365Info::soWebTicketGenerateO365AccessToken()]:[6618],bRetVal[0],LyncOnLineUserType[4] 
0920145332|tickt|1|00|Provisioning:Cipher suite = ALL:!aNULL:!eNULL:!DSS:!SEED:!ECDSA:!IDEA:!MEDIUM:!LOW:!EXP:!ADH:!ECDH:!PSK:!MD5:!RC4:@STRENGTH
0920145332|abs  |4|00|[CAbsDirectory::getContactsFromServer] received empty response or error code = 6
0920145332|abs  |1|00|[CAbsDirectory::processFetchTaskMsg] waiting for message
0920145332|pgui |1|00|Recieved ABS search done event from polyapp.

Inbound calls from external skype users (and calls to those users) do not work. Inbound rings, but upon answering, the call is terminated. Outbound simply gives the "busy" tone and the call never arrives to the recipient.

I see SIP messages regarding the inbound call.

0920145601|sip |2|00|Timeout500 to 'sip:*@*' state 'PresenceWithAdHocList' type 'CAdhocListSubscription' (0x414e5cf0) expire 3600 Scheduling
0920145601|sip |2|00|Schedule 'PresenceWithAdHocList' nEvent 20 busyFlag 1 num events waiting 0
0920145604|sip |1|00|Renewing Type CAdhocListSubscription
0920145604|sip |3|00|NewRegisterState: 'PresenceWithAdHocList' 'Registered' -> 'Renewing' Expires 3593 Overlap 60 for (0x0x414e5cf0)
0920145604|sip |2|00|new UA Client Non-INVITE trans state 'callingTrying', timeout=0 (0x413974e8)
0920145604|sip |1|00|signatureBuffer: <TLS-DSK><AFB33C8A><233><SIP Communications Service><YTOCA101FES08.infra.lync.com><2629cd1cbea8640321b62147b7fec390><2><SUBSCRIBE><sip:*@*.com><99903D16-59C08899><sip:*@*><6B040080><><><>
0920145604|sip |1|00|SendCommand: isLync 1 isGRUU 0 isIP 0 useEffectiveProxy 1 
0920145604|sip |1|00|CreateFailOverProxyList : Reg to Domain '*.com' nPort 443, lkup 5
0920145604|sip |1|00|CreateFailOverProxyList : Domain is in user part
0920145604|sip |1|00|CreateFailOverProxyList : For SUBSCRIBE Request nPort 443
0920145604|sip |1|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList for '52.112.67.144' port 443 returned 1 results
0920145604|sip |1|00|doDnsListLookup(tls): result 0 '52.112.67.144' port 443 isInBound 0
0920145604|sip |1|00|CreateFailOverProxyList : 'TLS' for '52.112.67.144' port 443 IP 0 is '52.112.67.144' on tls port 443
0920145604|sip |2|00|CreateFailOverProxyList : Exit 'TLS' lookup with 1 IP Addresses
0920145604|sip |2|00|CreateFailOverProxyList : IP 1 is '52.112.67.144' on tls port 443
0920145604|sip |1|00|CTrans:: SendCommand | this=413974e8, bVQMonMessage=0, m_pCall->m_pUser->m_bOBFailOverReRegOn=0, m_pCall->m_pUser->m_bVQMonFailoverEnabled=1
0920145604|sip |1|00|CTcp::Send(TLS) entry for address 52.112.67.144 port 443 can Connect 0 canFailOver 0
0920145604|sip |1|00|CTcp::Send(TLS) address 52.112.67.144 port 443 can Connect 0
0920145604|sip |0|00|>>> Data Send TLS 52.112.67.144:443
0920145604|sip |0|00| SUBSCRIBE sip:sippoolytoca101.infra.lync.com:5061;transport=tls;ms-fe=YTOCA101FES06.infra.lync.com SIP/2.0
0920145604|sip |0|00| Via: SIP/2.0/TLS 10.35.0.197:40501;branch=z9hG4bK25c8dff67181D4F5
0920145604|sip |0|00| From: "conferencedaniel" <sip:*@*.com>;tag=99903D16-59C08899;epid=0004f2fec390
0920145604|sip |0|00| To: <sip:*@*.com>;tag=6B040080
0920145604|sip |0|00| Route: <sip:sippoolytoca101.infra.lync.com:443;transport=tls;ms-fe=YTOCA101FES08.infra.lync.com;opaque=state:Ci.R1dfbf500:Ti.SJDwtH0YLUCAH444TyyxdgAA;lr;ms-route-sig=gr15Qr80tEEkzVq9SvCch2tzSeKlmMYTkQYHZWpYY-tUYaqBa5NFkI9AAA>
0920145604|sip |0|00| CSeq: 2 SUBSCRIBE
0920145604|sip |0|00| Call-ID: 2629cd1cbea8640321b62147b7fec390
0920145604|sip |0|00| Contact: <sip:*@*.com;opaque=user:epid:T9O1Ibs9bF2_qxEYlzE-rQAA;gruu>
0920145604|sip |0|00| Allow: INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER
0920145604|sip |0|00| Event: presence
0920145604|sip |0|00| User-Agent: Polycom/5.4.5.9658 PolycomRealPresenceTrio-Trio_8800-UA/5.4.5.9658
0920145604|sip |0|00| Accept-Language: en
0920145604|sip |0|00| Require: adhoclist,categoryList
0920145604|sip |0|00| Accept: application/msrtc-event-categories+xml,application/rlmi+xml,text/xml+msrtc.pidf,multipart/related,application/pidf+xml
0920145604|sip |0|00| Supported: com.microsoft.autoextend,ms-benotify,ms-piggyback-first-notify,eventlist
0920145604|sip |0|00| Authorization: TLS-DSK qop="auth", realm="SIP Communications Service", opaque="C8189995", crand="AFB33C8A", cnum="233", targetname="YTOCA101FES08.infra.lync.com", response="6bcafbf617f680aa1ebb446ffdf7c0e597ae9e1e"
0920145604|sip |0|00| Max-Forwards: 70
0920145604|sip |0|00| Content-Type: application/msrtc-adrl-categorylist+xml
0920145604|sip |0|00| Content-Length: 453
0920145604|sip |0|00| 
0920145604|sip |0|00| <batchSub xmlns="http://schemas.microsoft.com/2006/01/sip/batch-subscribe" uri="sip:*@*" name="sip:*@*.com"><action name="subscribe" id="291550121"><adhocList><resource uri="sip:*@*.com"/></adhocList><categoryList xmlns="http://schemas.microsoft.com/2006/09/sip/categorylist"><category name="state"/><category name="contactCard"/><category name="note"/></categoryList></action></batchSub>
0920145604|sip |0|00|>>> End of data send
0920145604|sip |1|00|CTcpSocket::SendData TLS queuedTxData = 0 TotalLen 1937 loop count 1 maxQueueDepth 40000
0920145604|sip |1|00|CTcpSocket::SendData TLS Sent 1937 loop count 1
0920145604|sip |2|00|adjustRetransWhenTimerCreated UA Client Non-INVITE SUBSCRIBE state 'callingTrying' timeout=65 (0x413974e8)
0920145604|sip |0|00|<<< Data received TLS
0920145604|sip |0|00| SIP/2.0 200 OK
0920145604|sip |0|00| ms-user-logon-data: RemoteUser
0920145604|sip |0|00| Authentication-Info: TLS-DSK qop="auth", opaque="C8189995", srand="7E6FD1B0", snum="233", rspauth="f53a3156f3d822db54c46b4a2f0479e3c41284e6", targetname="YTOCA101FES08.infra.lync.com", realm="SIP Communications Service", version=4
0920145604|sip |0|00| Contact: <sip:sippoolytoca101.infra.lync.com:5061;transport=tls;ms-fe=YTOCA101FES06.infra.lync.com>
0920145604|sip |0|00| Content-Length: 1918
0920145604|sip |0|00| From: "Conference Daniel"<sip:*@*.com>;tag=99903D16-59C08899;epid=0004f2fec390
0920145604|sip |0|00| To: <sip:*@*.com>;tag=6B040080
0920145604|sip |0|00| Call-ID: 2629cd1cbea8640321b62147b7fec390
0920145604|sip |0|00| CSeq: 2 SUBSCRIBE
0920145604|sip |0|00| Via: SIP/2.0/TLS 10.35.0.197:40501;branch=z9hG4bK25c8dff67181D4F5;received=13.100.27.254;ms-received-port=40501;ms-received-cid=1DFBF500
0920145604|sip |0|00| ms-telemetry-id: 722FF387-7041-5E10-B554-BFF5FC99DE5A
0920145604|sip |0|00| Expires: 21887
0920145604|sip |0|00| Require: eventlist
0920145604|sip |0|00| Content-Type: multipart/related; type="application/rlmi+xml";start=resourceList; boundary=703bcc48bb6d44e2afadb4c15a49e3b6
0920145604|sip |0|00| Event: presence
0920145604|sip |0|00| subscription-state: active;expires=21887
0920145604|sip |0|00| ms-piggyback-cseq: 24
0920145604|sip |0|00| Supported: ms-piggyback-first-notify
0920145604|sip |0|00| Record-Route: <sip:sippoolytoca101.infra.lync.com:443;transport=tls;ms-fe=YTOCA101FES08.infra.lync.com;opaque=state:Ci.R1dfbf500:Ti.SJDwtH0YLUCAH444TyyxdgAA;lr;ms-route-sig=asmQLpyL0bK62G8DyA42j9RX3v_C5eW-hf7PNpkzjBTAstNr9UNFkI9AAA>
0920145604|sip |0|00| 
0920145604|sip |0|00| 
0920145604|sip |0|00| --703bcc48bb6d44e2afadb4c15a49e3b6
0920145604|sip |0|00| Content-Transfer-Encoding: binary
0920145604|sip |0|00| Content-ID: resourceList
0920145604|sip |0|00| Content-Type: application/rlmi+xml
0920145604|sip |0|00| 
0920145604|sip |0|00| <list xmlns="urn:ietf:params:xml:ns:rlmi" uri="sip:*@*.com" version="0" fullState="false"/>
0920145604|sip |0|00| 
0920145604|sip |0|00| --703bcc48bb6d44e2afadb4c15a49e3b6
0920145604|sip |0|00| Content-Transfer-Encoding: binary
0920145604|sip |0|00| Content-Type: application/msrtc-event-categories+xml
0920145604|sip |0|00| 
0920145604|sip |0|00| <categories xmlns="http://schemas.microsoft.com/2006/09/sip/categories" uri="sip:*@*.com">
0920145604|sip |0|00| <category name="contactCard" instance="0" publishTime="2017-08-12T20:32:20.107">
0920145604|sip |0|00| <contactCard xmlns="http://schemas.microsoft.com/2006/09/sip/contactcard" >
0920145604|sip |0|00| <identity >
0920145604|sip |0|00| <name >
0920145604|sip |0|00| <displayName >
0920145604|sip |0|00| Alexander Bale</displayName>
0920145604|sip |0|00| <
0920145604|sip |0|00|<<< Data received TLS
0920145604|sip |0|00| /name>
0920145604|sip |0|00| <email >
0920145604|sip |0|00| *@*</email>
0920145604|sip |0|00| </identity>
0920145604|sip |0|00| </contactCard>
0920145604|sip |0|00| 
0920145604|sip |0|00| </category>
0920145604|sip |1|00|MsgSipTcpPacket
0920145604|sip |0|00| <category name="contactCard" instance="4" publishTime="2017-09-18T13:54:24.163">
0920145604|sip |0|00| <contactCard xmlns="http://schemas.microsoft.com/2006/09/sip/contactcard" isUCEnabled="false"></contactCard>
0920145604|sip |0|00| </category>
0920145604|sip |0|00| <category name="contactCard" instance="6" publishTime="2017-05-15T16:15:11.640">
0920145604|sip |0|00| <contactCard xmlns="http://schemas.microsoft.com/2006/09/sip/contactcard">
<title>Senior Architect</title>
</contactCard>
0920145604|sip |0|00| </category>
0920145604|sip |0|00| <category name="note"/>
0920145604|sip |0|00| <category name="state" instance="1" publishTime="2017-09-20T18:16:02.360">
0920145604|sip |0|00| <state xsi:type="aggregateState" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.microsoft.com/2006/09/sip/state"><availability>3500</availability><delimiter xmlns="http://schemas.microsoft.com/2006/09/sip/commontypes" /><timeZoneBias>240</timeZoneBias><timeZoneName>Eastern Daylight Time</timeZoneName><timeZoneAbbreviation>Eastern Daylight Time</timeZoneAbbreviation><device>computer</device><end xmlns="http://schemas.microsoft.com/2006/09/sip/commontypes" /></state>
0920145604|sip |0|00| </category>
0920145604|sip |0|00| </categories>
0920145604|sip |0|00| 
0920145604|sip |0|00| 
0920145604|sip |0|00| --703bcc48bb6d44e2afadb4c15a49e3b6--
0920145604|sip |1|00|MsgSipTcpPacket
0920145604|sip |1|00|SipOnCommand: response 200,SUBSCRIBE
0920145604|sip |1|00|SipOnCommand: response 200,SUBSCRIBE matches user 1 of 1 'conferencedaniel'
0920145604|sip |1|00|signatureBuffer: <TLS-DSK><7E6FD1B0><233><SIP Communications Service><YTOCA101FES08.infra.lync.com><2629cd1cbea8640321b62147b7fec390><2><SUBSCRIBE><sip:***@***.com><99903D16-59C08899><sip:***@***><6B040080><><><21887><200>
0920145604|sip |1|00|TLS-DSK:VerifySignature Succeeded
0920145604|sip |3|00|CStkDialog::CreateRouteSet: Updating route set of size 1 with size 1
0920145604|sip |3|00|CStkDialog::CreateRouteSet: transport set to top route 'TLS'
0920145604|sip |3|00|UA Client Non-INVITE SUBSCRIBE trans state 'callingTrying'->'completed' by 200 resp 10 timeout(0x413974e8)
0920145604|sip |2|00|CTrans:: SUBSCRIBE NonInv reTrans ALREADY stopped in 'completed' state at retryCount 0 code 200, timeout=10 (0x413974e8)
0920145604|sip |2|00|Client::OnEvResponse 'PresenceWithAdHocList' response 200
0920145604|sip |0|00|CCallNoCall::HandlePresenceSubRspAndNotifyMsg nTotal[1], CallState[PresenceWithAdHocList] isSubscribeResponse[1]
0920145604|sip |2|00|Buddy Instance ID Container Version expireType xsi:state availability
0920145604|sip |2|00|Buddy 1 0 0 Unknown Aggregate 3500
0920145604|sip |2|00|Buddy presence calculated on Aggregate 3500 User 0 -> 'Online'
0920145604|sip |1|00|updateBulkPresenceList : bSendBulkListToApp 0
0920145604|sip |1|00|updateBulkPresenceList : bSendBulkListToApp 1
0920145604|sip |3|00|sendBulkContactPresenceList typeOfUpdate : 1, contactListSize : 1
0920145604|sip |0|00|sendBulkContactPresenceList posting 1 contacts 
0920145604|sip |3|00|SipOnEvBulkContactsInfoUpdate action '1'
0920145604|sip |2|00|Calling Blocked contact list from updateBulkPresenceList
0920145604|sip |1|00|[SubscribeResponse] m_nCallState = 30 , remoteEpid = 
0920145604|sip |1|00|CCallNoCall::calculateNewExpire new expires = 21887
0920145604|sip |1|00|CCallNoCall::calculateNewExpire new expires = 21887
0920145604|sip |3|00|NewRegisterState: 'PresenceWithAdHocList' 'Renewing' -> 'Registered' Expires 21887 Overlap 60 for (0x0x414e5cf0)
0920145604|sip |3|00|CStateSubscribeClient::OnEvResponse 200 for PresenceWithAdHocList
0920145609|sip |1|00|Client State finished SUBSCRIBE (0x3b9aa7c)

SteffenBaierUK · ‎09-23-2017

Hello abale,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

For yoru first issue:

0920145331|tickt|1|00|Lync ABS Fault code/message is:[a:InvalidSecurityToken]
0920145331|tickt|3|00|ABS Query Token expired/Invalid (500)

Did you engage Microsoft on this yet ?

For yoru second issue the log snippet you posted does not show an inbound or outbound call.

I suggest you work with Support.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. End Customers are usually unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎09-28-2017

Hey, sorry for not including the UC version - It's running 5.4.4

I have raised the issue to polycom support via vendor but there is a lot of back and forth and not much progress is being made. They admitted that the directory sync issue was likely going to be a joint effort between microsoft guys and polycom.

RealSense 8800 hosted SFB cannot answer external skype calls

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