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Occasional Advisor
Posts: 8
0

Recording video from Trio 8800 Visual+

Hi team,

 

I am facing an issue by trying to recording (using the S4B recording feature) the video conference from Trio when logged in a O365 credentials. The other participants audio and video (using Notebooks) can be recorded but the Trio user cannot.

 

I didnot find any informations about record the Trio video. I just coul find information to record the Trio audio.

 

Could you help me to know if the Trio video can be recorded using the Skype for Business recording feature?

 

PS.: I had checked if the recording feature is activated in Office 365 admin center as mention this article. (https:// support.office.com/en-US/Article/Let-people-record-their-audio-and-video-conferences-122cb4...)

 

Best Regards.

Polycom Employee & Community Manager
Posts: 13,995
0

Re: Recording video from Trio 8800 Visual+

Hello Clio Mello,

welcome back to the Polycom Community.

These are two different features.

 

The Trio, like all VVX phones or SPIP phones with a USB connector, can locally record Audio.

 

Any LYNC, Skype for Business or O365 features need to be checked with our Partner Microsoft.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Occasional Advisor
Posts: 8
0

Re: Recording video from Trio 8800 Visual+

Hi Steffen 

 

Thank you for quick feedback.

 

I will check to our Partner Microsoft as you suggested. But have you ever seen this video recording feature from Trio 8800 trhough Skype for Business Admin Center?

 

Actually I would like to know if there is a possibility of this video recording...

 

Thanks again and Best Regards.

Polycom Employee & Community Manager
Posts: 13,995
0

Re: Recording video from Trio 8800 Visual+

Hello Clio,

we, Polycom, cannot inform you on our partner Microsoft's platform features.

 

Please work with Microsoft support.


Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Occasional Advisor
Posts: 8
0

Re: Recording video from Trio 8800 Visual+

Hi Steffen

 

I appreciate your reply. 

 

I have chat to Microsoft forum and I got this answer below. It is possible that Trio cannot support the video recording feature?

 

https://answers.microsoft.com/en-us/msoffice/forum/msoffice_sfb-mso_other/recording-video-from-polyc...

 

Thanks and Best Regards

Polycom Employee & Community Manager
Posts: 13,995
0

Re: Recording video from Trio 8800 Visual+

Hello Clio Mello,

we just had a similar case yesterday come into Tier 2 utilizing Skype for Business on Premise where a Trio would stop sending Video if the recording feature is being utilized on the Skype end.

 

I suggest you open a ticket quoting 1-5337805771 as a reference with a similar issue.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Occasional Advisor
Posts: 8
0

Re: Recording video from Trio 8800 Visual+

Hi Steffen,

 

Polycom Engineering tell me that Trio 8800 is an audio conference device tested and certified for Skype for Business. So video conference is not a feature 100% checked by Microsoft and Polycom. This is the reason some features don't work.

 

I am trying to this same test but using Group500. If this works i tell you.

 

Thank you for time and requests.