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Occasional Contributor
Posts: 4
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Reject softkey doesn't appear when phone simultaneously rings a delegate

We are using VVX601 phones and software 5.4.5.6770 on Skype for Business Cloud PBX.  When the phone is ringing, there is an on-screen "reject" button that sends the call to voicemail.  However, if a person has setup a delegate and is simultaneously ringing to that delegate, this on-screen "reject" button turns into "dismiss", which causes the call to continue ringing to the delegate, and therefore the delegate has to handle the call.  Is there a way to force "reject" functionality?

 

Thanks

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Polycom Employee & Community Manager
Posts: 13,094
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Re: Reject softkey doesn't appear when phone simultaneously rings a delegate

Hello tjcornish,

welcome to the Polycom Community.

 

The VoIP FAQ contains this:

 

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UC Software?

Resolution: Please check => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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