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Occasional Contributor
Posts: 7
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Sfb client version policy & RealPresence Trio 8800?

Hi,

 

we are using the Skype for Business (=SfB) client version policy (see here for more infos) to block non allowed clients, that means we use a whitelist. Now we got a new RealPresence Trio 8800 (UC Software Version:5.4.1.17597 )  and would like to use it, but we are unsure which user agent we need to configure here.

 

From the logfiles we see

User-Agent: Polycom/5.4.1.17597 PolycomRealPresenceTrio-Trio_8800-UA/5.4.1.17597

 

However when we allow the following:

 

User Agent: PolycomRealPresenceTrio-Trio_8800-UA

Major Version:5

Minor Version:*

Build:*

Update:*

 

And allow all versions which match that (and above) the login is still not working.

 

So which user agent do we need in our client version policy?

Polycom Employee & Community Manager
Posts: 13,096
0

Re: Sfb client version policy & RealPresence Trio 8800?

Hello BastianW,

welcome to the Polycom Community.

I am unsure if you fixed this yet and I cannot comment on the actual issue but please ensure you are using a currently supported version prior to anything.

 

UC Software 5.4.4.7776 is currently the latest.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Occasional Contributor
Posts: 7
0

Re: Sfb client version policy & RealPresence Trio 8800?

yes but thats not what you need in the Skype for Business Client version policy. I need the user agent string here and not the firmware version.

Polycom Employee & Community Manager
Posts: 13,096
0

Re: Sfb client version policy & RealPresence Trio 8800?

Hello BastianW,

Again not 100% sure and it may be best to work with Microsoft on this but our VVX and Trio Phones seem to identify themselves also using the Term CPE

 

Example: 

 

07/01/2016 22:36:51,,10.252.149.112,3PIP,01/07/2016 22:36:47,"64167FXXX","64167XXX","POLYCOM","VVX501","Rev-A","ENU",cpe.nbt;5.5.0.20556;31/05/2016 23:33:00,

or

07/01/2016 08:30:48,,10.252.149.103,3PIP,01/07/2016 08:30:47,"0004FXXX","0004F2FXXX","POLYCOM","Trio8800","Rev-A","ENU",cpe.nbt;5.4.3.2007;12/05/2016 20:57:00,


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.