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Skype for Business Favorite Contacts Not Showing on VVX 500

Hello,

 

I have a total of 10x VVX 500's and 2x VVX 600's working in our office. They are also setup with BToE. The issues we are experiencing are with our VVX 500's. About 5 of them are not showing the users favorite contacts on their phones.

 

I'm not sure why this is the case, as I've performed the same procedure with all our polycom VVX's. Has anyone ran into this issue and was there a solution?

 

VVX 500 Detailed Info

Part Number - 3111-44500-001 Rev:A

UC Software Version - 5.4.1.17653

Updater Version - 5.6.1.23083

BTOE Connector - 3.3.0.0

Polycom Employee & Community Manager
Posts: 13,094
0

Re: Skype for Business Favorite Contacts Not Showing on VVX 500

Hello jbanh88,

welcome back to the Polycom Community.

Please upgrade to UC Software 5.4.5 first and test this again.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Occasional Advisor
Posts: 11
0

Re: Skype for Business Favorite Contacts Not Showing on VVX 500

[ Edited ]

Hello Steffen,

 

FWIW, in the past when I've updated our UC Software to a later version than 5.4.1.17653, the phone would automatically revert back.

 

I will attempt to install the UC Software you suggested and see if there is any change.

 

Thanks,

Jon

Polycom Employee & Community Manager
Posts: 13,094
0

Re: Skype for Business Favorite Contacts Not Showing on VVX 500

Hello Jon,

You stated Skype for Business, I assume you mean O365?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Occasional Advisor
Posts: 11
0

Re: Skype for Business Favorite Contacts Not Showing on VVX 500

Steffen,

 

Yes, you assume correctly. We are using Skype for Business thru Office 365.

Polycom Employee & Community Manager
Posts: 13,094
0

Re: Skype for Business Favorite Contacts Not Showing on VVX 500

Hello jbanh88,

Please open a support case.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Occasional Advisor
Posts: 11
0

Re: Skype for Business Favorite Contacts Not Showing on VVX 500

Steffen,

 

The Polycom's were purchased off Amazon.com. Would the MAC still help you identify or should I just open a support ticket with Office 365?

Polycom Employee & Community Manager
Posts: 13,094
0

Re: Skype for Business Favorite Contacts Not Showing on VVX 500

Hello jbanh88,

Please post your MAC's

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Occasional Advisor
Posts: 11
0

Re: Skype for Business Favorite Contacts Not Showing on VVX 500

Here are two that I was able to get MAC's to that are having the issue.

 

1) 0004F2D30989

2) 0004F264701D

Occasional Advisor
Posts: 5
0

Re: Skype for Business Favorite Contacts Not Showing on VVX 500

I am having this same issue with 1 (out of 10) VVX 600 users.  I can login to the phone as a different user and the favorites display for that user but any phone i log into for this one user, there are no favorites displayed. Firmware is 5.4.1.17653  What did you find out?