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HP Recommended

I am having trouble getting a VVX 600 phone working with Skype for Business online. I have tried versons 5.4.0.10182 Rev A, and 5.4.2.0334.

 

 I cannot get it to register. Below are the logs. It is set to autodiscover. When I manually set it to sipdir.online.lync.com I no longer get errors for sipexternal,sipinternal or the "Invalid STS-URI, but it seems the heart of theproblem is with the lines below.

 

02-12-2016 20:13:35 Local0.Critical 192.168.1.100 Feb 12 20:13:35 192.168.1.100 0212201335|sip |5|00|Send SSL_get_error nLen -1 nError 5 = error:00000000:lib(0):func(0):reason(0)
02-12-2016 20:13:35 Local0.Error 192.168.1.100 Feb 12 20:13:35 192.168.1.100 0212201335|sip |4|00|TLS Listen Thread Exit
02-12-2016 20:13:35 Local0.Error 192.168.1.100 Feb 12 20:13:35 192.168.1.100 0212201335|sip |4|00|SSL_get_error Error code=5,rc(-1)

I am using ADFS for SSO. So authenication comes back here.  I am using Skype for Business online only we do not have a presence onsite. Also the test from https://testconnectivity.microsoft.com/  comes back clean. Has anyone encountered this?

 

Home Phone Information Phone Model VVX 600 Part Number 3111-44600-001 Rev:A MAC Address 00:04:F2:D6:8B:D5 IP Address 192.168.1.100 UC Software Version 5.4.2.0334 Updater Version 5.6.2.0170

 

02-12-2016	20:13:36	Local0.Error	192.168.1.100	Feb 12 20:13:35 192.168.1.100 0212201335|cfg  |4|00|Prov|Update configuration failed
02-12-2016	20:13:36	Local0.Error	192.168.1.100	Feb 12 20:13:35 192.168.1.100 0212201335|cfg  |4|00|Prov|Uploading phoneLocal.cfg failed
02-12-2016	20:13:36	Local0.Error	192.168.1.100	Feb 12 20:13:35 192.168.1.100 0212201335|cfg  |4|00|Prov|Could not download file 0004f2d68bd5-phone.cfg
02-12-2016	20:13:35	Local0.Critical	192.168.1.100	Feb 12 20:13:35 192.168.1.100 0212201335|sip  |5|00|Send SSL_get_error nLen -1 nError 5  = error:00000000:lib(0):func(0):reason(0)
02-12-2016	20:13:35	Local0.Error	192.168.1.100	Feb 12 20:13:35 192.168.1.100 0212201335|sip  |4|00|TLS Listen Thread Exit
02-12-2016	20:13:35	Local0.Error	192.168.1.100	Feb 12 20:13:35 192.168.1.100 0212201335|sip  |4|00|SSL_get_error Error code=5,rc(-1)
02-12-2016	20:13:35	Local0.Error	192.168.1.100	Feb 12 20:13:34 192.168.1.100 0212201334|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipexternal.domain.com' found no records
02-12-2016	20:13:35	Local0.Error	192.168.1.100	Feb 12 20:13:34 192.168.1.100 0212201334|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipexternal.domain.com' found no records
02-12-2016	20:13:35	Local0.Error	192.168.1.100	Feb 12 20:13:34 192.168.1.100 0212201334|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.domain.com' found no records
02-12-2016	20:13:35	Local0.Error	192.168.1.100	Feb 12 20:13:34 192.168.1.100 0212201334|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.domain.com' found no records
02-12-2016	20:13:35	Local0.Error	192.168.1.100	Feb 12 20:13:34 192.168.1.100 0212201334|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'domain.com' found no records
02-12-2016	20:13:35	Local0.Error	192.168.1.100	Feb 12 20:13:34 192.168.1.100 0212201334|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'domain.com' found no records
02-12-2016	20:13:31	Local0.Error	192.168.1.100	Feb 12 20:13:30 192.168.1.100 0212201330|ec   |4|00|Visual voice mail service is not yet started
02-12-2016	20:13:31	Local0.Error	192.168.1.100	Feb 12 20:13:30 192.168.1.100 0212201330|ec   |4|00|Visual voice mail service is not yet started
02-12-2016	20:13:31	Local0.Error	192.168.1.100	Feb 12 20:13:30 192.168.1.100 0212201330|ec   |4|00|Removed web ticket service
02-12-2016	20:13:31	Local0.Error	192.168.1.100	Feb 12 20:13:30 192.168.1.100 0212201330|ec   |4|00|Removing web ticket service
02-12-2016	20:13:31	Local0.Error	192.168.1.100	Feb 12 20:13:30 192.168.1.100 0212201330|ec   |4|00|Removed web ticket service
02-12-2016	20:13:31	Local0.Error	192.168.1.100	Feb 12 20:13:30 192.168.1.100 0212201330|ec   |4|00|Removing web ticket service
02-12-2016	20:13:31	Local0.Error	192.168.1.100	Feb 12 20:13:30 192.168.1.100 0212201330|cfg  |4|00|Prov|[CfgLyncSipSrvDiscover::cbFoundOption] Invalid STS-URI: '://:'
02-12-2016	20:13:31	Local0.Error	192.168.1.100	Feb 12 20:13:30 192.168.1.100 0212201330|app1 |4|00|MWI information : new message count is '0'
02-12-2016	20:13:31	Local0.Error	192.168.1.100	Feb 12 20:13:30 192.168.1.100 0212201330|utilm|4|00|uBLFUnCompressed: File /ffs0/Config/Local/WebTicket/0/fedContactUrl.dom doesn't exist or is empty
02-12-2016	20:13:31	Local0.Info	192.168.1.100	Feb 12 20:13:30 192.168.1.100 0212201330|sip  |*|00|Sip Register Usr:firstname.lastname@domain.com Dsp:firstname.lastname Auth:'Using Login Cred' Inx:0
02-12-2016	20:13:31	Local0.Error	192.168.1.100	Feb 12 20:13:30 192.168.1.100 0212201330|app1 |4|00|MWI information : new message count is '0'
02-12-2016	20:13:31	Local0.Error	192.168.1.100	Feb 12 20:13:30 192.168.1.100 0212201330|so   |4|00|[SoNcasC]: Case Handling termination:1
02-12-2016	20:13:31	Local0.Error	192.168.1.100	Feb 12 20:13:30 192.168.1.100 0212201330|so   |4|00|[SoNcasC]: appncascontext termination:1
02-12-2016	20:13:31	Local0.Critical	192.168.1.100	Feb 12 20:13:30 192.168.1.100 0212201330|app1 |5|00| AppRegLineC::SignInOut m_nLineIndex= 0 and m_nLineTerminationType =1 
02-12-2016	20:13:31	Local0.Critical	192.168.1.100	Feb 12 20:13:30 192.168.1.100 0212201330|app1 |5|00| 
 SoRegistrationEventLast m_nLineIndex= 0 and m_nLineTerminationType =1 
02-12-2016	20:13:31	Local0.Info	192.168.1.100	Feb 12 20:13:30 192.168.1.100 0212201330|app1 |*|00|SoRegistrationEventLast - new AppRegLineC, szUser = firstname.lastname@domain.com
02-12-2016	20:13:31	Local0.Info	192.168.1.100	Feb 12 20:13:30 192.168.1.100 0212201330|app1 |*|00|SoRegistrationEventLineChanged - success lineIndex 0 RegListSize 0
02-12-2016	20:13:27	Local0.Error	192.168.1.100	Feb 12 20:13:26 192.168.1.100 0212201326|ec   |4|00|Removed web ticket service
02-12-2016	20:13:27	Local0.Error	192.168.1.100	Feb 12 20:13:26 192.168.1.100 0212201326|ec   |4|00|Removing web ticket service
02-12-2016	20:13:27	Local0.Error	192.168.1.100	Feb 12 20:13:26 192.168.1.100 0212201326|so   |4|00|[soRegistrationC] Login Credentials valid causing SoRegEventLine Changed
02-12-2016	20:13:26	Local0.Error	192.168.1.100	Feb 12 20:13:25 192.168.1.100 0212201325|ec   |4|00|Visual voice mail service is not yet started
02-12-2016	20:13:26	Local0.Error	192.168.1.100	Feb 12 20:13:25 192.168.1.100 0212201325|ec   |4|00|Removed web ticket service
02-12-2016	20:13:26	Local0.Error	192.168.1.100	Feb 12 20:13:25 192.168.1.100 0212201325|ec   |4|00|Removing web ticket service
02-12-2016	20:13:26	Local0.Error	192.168.1.100	Feb 12 20:13:25 192.168.1.100 0212201325|app1 |4|00|MWI information : new message count is '0'
3 REPLIES 3
HP Recommended

UPDATE:

Below are the DEBUG LOGS:

0212203320|sip  |3|00|CreateFailOverProxyList : 'Auto Discovery' 0 DHCP servers received
0212203320|sip  |1|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList for 'domain.com' port 0 returned 1 results
0212203320|sip  |1|00|doDnsListLookup(tcp): result 0 '134.170.54.15' port 5061 isInBound 0
0212203320|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'domain.com' found no records
0212203320|sip  |1|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList for 'domain.com' port 0 returned 1 results
0212203320|sip  |1|00|doDnsListLookup(tls): result 0 '132.245.113.25' port 443 isInBound 0
0212203320|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'domain.com' found no records
0212203320|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.domain.com' found no records
0212203320|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.domain.com' found no records
0212203320|sip  |1|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList for 'sip.domain.com' port 443 returned 1 results
0212203320|sip  |1|00|doDnsListLookup(tls): result 0 '132.245.113.25' port 443 isInBound 0
0212203320|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipexternal.domain.com' found no records
0212203320|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipexternal.domain.com' found no records
0212203320|sip  |1|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList for 'autodiscover.domain.com' port 443 returned 9 results
0212203320|sip  |1|00|doDnsListLookup(tls): result 0 '132.245.68.104' port 443 isInBound 0
0212203320|sip  |1|00|doDnsListLookup(tls): result 1 '132.245.38.200' port 443 isInBound 0
0212203320|sip  |1|00|doDnsListLookup(tls): result 2 '132.245.48.56' port 443 isInBound 0
0212203320|sip  |1|00|doDnsListLookup(tls): result 3 '132.245.249.56' port 443 isInBound 0
0212203320|sip  |1|00|doDnsListLookup(tls): result 4 '157.56.239.24' port 443 isInBound 0
0212203320|sip  |1|00|doDnsListLookup(tls): result 5 '132.245.36.216' port 443 isInBound 0
0212203320|sip  |1|00|doDnsListLookup(tls): result 6 '132.245.113.136' port 443 isInBound 0
0212203320|sip  |1|00|doDnsListLookup(tls): result 7 '132.245.61.56' port 443 isInBound 0
0212203320|sip  |1|00|doDnsListLookup(tls): result 8 '132.245.13.216' port 443 isInBound 0
0212203320|sip  |3|00|CreateFailOverProxyList : 'Auto Discovery' for 'domain.com' port 0 index 0 has domain 'sipfed.online.lync.com' IP '134.170.54.15' on tls port 5061
0212203320|sip  |3|00|CreateFailOverProxyList : 'Auto Discovery' for 'domain.com' port 0 index 1 has domain 'sipdir.online.lync.com' IP '132.245.113.25' on tls port 443
0212203320|sip  |3|00|CreateFailOverProxyList : 'Auto Discovery' for 'domain.com' port 0 index 2 has domain 'sip.domain.com' IP '132.245.113.25' on tls port 443
0212203320|sip  |3|00|CreateFailOverProxyList : 'Auto Discovery' for 'domain.com' port 0 index 3 has domain 'autodiscover.domain.com' IP '132.245.68.104' on tls port 443
0212203320|sip  |3|00|CreateFailOverProxyList : 'Auto Discovery' for 'domain.com' port 0 index 4 has domain 'autodiscover.domain.com' IP '132.245.38.200' on tls port 443
0212203320|sip  |3|00|CreateFailOverProxyList : 'Auto Discovery' for 'domain.com' port 0 index 5 has domain 'autodiscover.domain.com' IP '132.245.48.56' on tls port 443
0212203320|sip  |3|00|CreateFailOverProxyList : 'Auto Discovery' for 'domain.com' port 0 index 6 has domain 'autodiscover.domain.com' IP '132.245.249.56' on tls port 443
0212203320|sip  |3|00|CreateFailOverProxyList : 'Auto Discovery' for 'domain.com' port 0 index 7 has domain 'autodiscover.domain.com' IP '157.56.239.24' on tls port 443
0212203320|sip  |3|00|CreateFailOverProxyList : 'Auto Discovery' for 'domain.com' port 0 index 8 has domain 'autodiscover.domain.com' IP '132.245.36.216' on tls port 443
0212203320|sip  |3|00|CreateFailOverProxyList : 'Auto Discovery' for 'domain.com' port 0 index 9 has domain 'autodiscover.domain.com' IP '132.245.113.136' on tls port 443
0212203320|sip  |3|00|CreateFailOverProxyList : 'Auto Discovery' for 'domain.com' port 0 index 10 has domain 'autodiscover.domain.com' IP '132.245.61.56' on tls port 443
0212203320|sip  |3|00|CreateFailOverProxyList : 'Auto Discovery' for 'domain.com' port 0 index 11 has domain 'autodiscover.domain.com' IP '132.245.13.216' on tls port 443
0212203320|sip  |2|00|CreateFailOverProxyList : Exit 'Auto Discovery' lookup with 12 IP Addresses
0212203320|sip  |2|00|CreateFailOverProxyList : IP 1 is '134.170.54.15' on tls port 5061
0212203320|sip  |2|00|CreateFailOverProxyList : IP 2 is '132.245.113.25' on tls port 443
0212203320|sip  |2|00|CreateFailOverProxyList : IP 3 is '132.245.113.25' on tls port 443
0212203320|sip  |2|00|CreateFailOverProxyList : IP 4 is '132.245.68.104' on tls port 443
0212203320|sip  |2|00|CreateFailOverProxyList : IP 5 is '132.245.38.200' on tls port 443
0212203320|sip  |2|00|CreateFailOverProxyList : IP 6 is '132.245.48.56' on tls port 443
0212203320|sip  |2|00|CreateFailOverProxyList : IP 7 is '132.245.249.56' on tls port 443
0212203320|sip  |2|00|CreateFailOverProxyList : IP 8 is '157.56.239.24' on tls port 443
0212203320|sip  |2|00|CreateFailOverProxyList : IP 9 is '132.245.36.216' on tls port 443
0212203320|sip  |2|00|CreateFailOverProxyList : IP 10 is '132.245.113.136' on tls port 443
0212203320|sip  |2|00|CreateFailOverProxyList : IP 11 is '132.245.61.56' on tls port 443
0212203320|sip  |2|00|CreateFailOverProxyList : IP 12 is '132.245.13.216' on tls port 443
0212203320|sip  |1|00|CTrans:: SendCommand | this=40e67548, bVQMonMessage=0, m_pCall->m_pUser->m_bOBFailOverReRegOn=0, m_pCall->m_pUser->m_bVQMonFailoverEnabled=1
0212203320|sip  |1|00|CTcp::Send(TLS) entry for address 134.170.54.15 port 5061 can Connect 1 canFailOver 0
0212203320|sip  |1|00|CTcp::Send(TLS) address 134.170.54.15 port 5061 can Connect 1
0212203320|sip  |2|00|CTcpSocket::CTcpSocket entry m_bIsTcpPersistentConnection 0, Inbound 0 Timeout 120 this 0x40e68cc8
0212203320|sip  |3|00|Open socket 209(0x40e68cc8)
0212203320|sip  |1|00|SetRemoteAddress set SND BUF to 64000 OK
0212203320|sip  |1|00|SetRemoteAddress set SEND TIMEOUT to 100ms OK
0212203320|sip  |3|00|SetRemoteAddress OK on try 1 nPort 53501 0x40e68cc8
0212203320|sip  |3|00|CTcpSocket::ConnectThreadLocal. Trying to connect IP 134.170.54.15:5061
0212203320|sip  |1|00|Task name tTCPCnt209
0212203320|sip  |1|00|CTcp::Send(TLS) exit for address 134.170.54.15 port 5061 can Connect 1 status 1 canFailOver 0 FoundSocket 0
0212203320|sip  |2|00|adjustRetransWhenTimerCreated UA Client Non-INVITE REGISTER state 'callingTrying' timeout=65 (0x40e67548)
0212203320|sip  |3|00|connectNonBlock is successful
0212203320|sip  |1|00|MsgSipTcpSocketStatus socket 209 status 1 m_bIsReconnectNeeded 0
0212203320|sip  |2|00|CTcpSocket::OnSocketStatus socket 209(0x40e68cc8) bStatus 1
0212203321|sip  |2|00|MakeTlsConnection: SSL_connect OK : TLS Handshake completed successfully
0212203321|sip  |1|00|[TLS] hostname we are connected to is: 'sipfed.online.lync.com'  IP '134.170.54.15' port 5061
0212203321|sip  |3|00|[TLS] Validating Subject Alternative Name(s) (SAN) and Common Name (CN) against the following:
0212203321|sip  |3|00|[TLS]            Hostname: domain.com
0212203321|sip  |3|00|[TLS]      Outbound Proxy: domain.com
0212203321|sip  |3|00|[TLS] Hostname connection: sipfed.online.lync.com
0212203321|sip  |1|00|[TLS] Comparing certificate SAN type DNS: 'sipfed.online.lync.com'
0212203321|sip  |3|00|[TLS] Validating certificate SAN of type DNS with 'sipfed.online.lync.com'
0212203321|sip  |3|00|[TLS] Server Certificate SAN or CN validation success. SSL verify result 0
0212203321|sip  |1|00|MakeTlsConnection: post_connection_checks passed
0212203321|sip  |3|00|MakeTlsConnection: connection succeeded
0212203321|sip  |4|00|SSL_get_error Error code=5,rc(-1)
0212203321|sip  |4|00|TLS Listen Thread Exit
0212203321|sip  |0|00|>>> Data Send TLS 134.170.54.15:5061
0212203321|sip  |0|00|    REGISTER sip:domain.com;transport=tls SIP/2.0
0212203321|sip  |0|00|    Via: SIP/2.0/TLS 192.168.1.100:53501;branch=z9hG4bK491b84a887151AC5
0212203321|sip  |0|00|    From: "firstname.lastname" <sip:firstname.lastname@domain.com>;tag=E45329D2-B8BB5CC7;epid=0004f2d68bd5
0212203321|sip  |0|00|    To: <sip:firstname.lastname@domain.com>
0212203321|sip  |0|00|    CSeq: 1 REGISTER
0212203321|sip  |0|00|    Call-ID: 14f93f2e-d318edb3-28c51ee4@192.168.1.100
0212203321|sip  |0|00|    Contact: <sip:firstname.lastname@192.168.1.100:53501;transport=tls>;methods="INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER, BENOTIFY";proxy=replace;+sip.instance="<urn:uuid:e7d9bcde-a52d-585f-b2b5-8030133ff4cf>"
0212203321|sip  |0|00|    User-Agent: Polycom/5.4.2.0334 PolycomVVX-VVX_600-UA/5.4.2.0334
0212203321|sip  |0|00|    Accept-Language: en
0212203321|sip  |0|00|    Ms-device-info: MAC=00-04-F2-D6-8B-D5, vendor=POLYCOM, version=PolycomVVX-VVX_600-5.4.2.0334
0212203321|sip  |0|00|    ms-keep-alive: UAC;hop-hop=yes
0212203321|sip  |0|00|    Supported: msrtc-event-categories,adhoclist,ms-cluster-failover,ms-userservices-state-notification,gruu-10,gruu
0212203321|sip  |0|00|    Event: registration
0212203321|sip  |0|00|    ms-subnet: 0.0.0.0
0212203321|sip  |0|00|    Max-Forwards: 70
0212203321|sip  |0|00|    Content-Length: 0
0212203321|sip  |0|00|    
0212203321|sip  |0|00|>>> End of data send
0212203321|sip  |1|00|CTcpSocket::SendData TLS queuedTxData = 0 TotalLen 985 loop count 1 maxQueueDepth 40000
0212203321|sip  |1|00|CTcpSocket::SendData TLS Sent -1 loop count 1
0212203321|sip  |5|00|Send SSL_get_error nLen -1 nError 5  = error:00000000:lib(0):func(0):reason(0)
0212203321|sip  |1|00|MsgSipTcpSocketStatus socket 209 status 0 m_bIsReconnectNeeded 0
0212203321|sip  |2|00|CTcpSocket::OnSocketStatus socket 209(0x40e68cc8) bStatus 0
0212203321|sip  |3|00|CTcpSocket::~CTcpSocket socket 209   entry for 0x40e68cc8
0212203321|sip  |3|00|CTcpSocket::~CTcpSocket socket 209(0x40e68cc8) SSL_shutdown rc=-1, ltf(1)
0212203321|sip  |3|00|CTcpSocket::~CTcpSocket socket 209(0x40e68cc8) close
0212203321|sip  |3|00|CTcpSocket::~CTcpSocket Got lock
HP Recommended

Hello account,

welcome to the Polycom Community.

The last log shows the phone sending a register to the server that was resolved but nothing after that.

 

I would suggest you check via a wireshark trace if the phone can connect to this server as that could be a firewall issue on your end.

 

SCANSOURCE COMMUNICATIONS sold this VVX600 back in mid December 2015 so they would be your first level support contact and they can raise a Polcyom support ticket for you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello,

 

I am having a similar issue, however you're able to make a TLS connection. What certificates do you have installed on the phone? 

 

0212203320|sip  |2|00|CTcpSocket::OnSocketStatus socket 209(0x40e68cc8) bStatus 1
0212203321|sip  |2|00|MakeTlsConnection: SSL_connect OK : TLS Handshake completed successfully
0212203321|sip  |1|00|[TLS] hostname we are connected to is: 'sipfed.online.lync.com'  IP '134.170.54.15' port 5061
0212203321|sip  |3|00|[TLS] Validating Subject Alternative Name(s) (SAN) and Common Name (CN) against the following:
0212203321|sip  |3|00|[TLS]            Hostname: domain.com
0212203321|sip  |3|00|[TLS]      Outbound Proxy: domain.com
0212203321|sip  |3|00|[TLS] Hostname connection: sipfed.online.lync.com
0212203321|sip  |1|00|[TLS] Comparing certificate SAN type DNS: 'sipfed.online.lync.com'
0212203321|sip  |3|00|[TLS] Validating certificate SAN of type DNS with 'sipfed.online.lync.com'
0212203321|sip  |3|00|[TLS] Server Certificate SAN or CN validation success. SSL verify result 0
0212203321|sip  |1|00|MakeTlsConnection: post_connection_checks passed
0212203321|sip  |3|00|MakeTlsConnection: connection succeeded

 

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