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Skype for Business up to 12 logins a day

SOLVED
Occasional Advisor

Skype for Business up to 12 logins a day

Hello,

 

In our enivornment, we are running Polycom VVX 501 with FW 5.5.2.8571 and Skype for Business 2016 with BToE 3.5.0 or BToE 3.6.0.

 

The users that are voicing their complaints are reporting to have to relogin to Skype for Business multiple times a day and sometimes being locked out from their phones until punching in their phone pin number.

 

Has anyone else experienced this and what was the resolution?

 

Thank you!

Jon

Message 1 of 6
5 REPLIES
Highlighted
Polycom Employee & Community Manager

Re: Skype for Business up to 12 logins a day

Hello jbanh88,

welcome back to the Polycom Community.

 

This is not normal and the community's Skype for Business FAQ contains this post here:

Jan 17, 2017 Question:How can I troubleshoot simple Skype for Business, LYNC or Office365 issues?

Resolution: Have a look => here <=


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

 

At the end of the day the most direct approach would be to open a support ticket.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. End Customers are usually unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 6
Occasional Visitor

Re: Skype for Business up to 12 logins a day

We have been experiencing this and have a ticket open. I would open a ticket with Office 365 so they can open a ticket with Polycom to get more attention on the issue.

Message 3 of 6
Polycom Employee & Community Manager

Re: Skype for Business up to 12 logins a day

Hello bryans2k,

 

What is the Polycom Service ticket reference usually starting with 1- ?

 

Best Regards

 

Steffen Baier

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 6
Occasional Advisor

Re: Skype for Business up to 12 logins a day

I will do this. Thank you!

Message 5 of 6
Occasional Advisor

Re: Skype for Business up to 12 logins a day

Is the phone setup for auto login with extension and PIN? Maybe they are losing network connection causing the phone to lose registration.

Message 6 of 6