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- Re: Skype for Business up to 12 logins a day
Create an account on the HP Community to personalize your profile and ask a question
10-03-2017 04:22 PM
Hello,
In our enivornment, we are running Polycom VVX 501 with FW 5.5.2.8571 and Skype for Business 2016 with BToE 3.5.0 or BToE 3.6.0.
The users that are voicing their complaints are reporting to have to relogin to Skype for Business multiple times a day and sometimes being locked out from their phones until punching in their phone pin number.
Has anyone else experienced this and what was the resolution?
Thank you!
Jon
Solved! Go to Solution.
Accepted Solutions
10-05-2017 11:14 PM
We have been experiencing this and have a ticket open. I would open a ticket with Office 365 so they can open a ticket with Polycom to get more attention on the issue.
10-03-2017 11:27 PM
Hello jbanh88,
welcome back to the Polycom Community.
This is not normal and the community's Skype for Business FAQ contains this post here:
Jan 17, 2017 Question:How can I troubleshoot simple Skype for Business, LYNC or Office365 issues?
Resolution: Have a look => here <=
Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.
At the end of the day the most direct approach would be to open a support ticket.
In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. End Customers are usually unable to open a ticket directly with Polycom support.
If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
10-06-2017 12:46 AM
Hello bryans2k,
What is the Polycom Service ticket reference usually starting with 1- ?
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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