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Occasional Visitor
Posts: 2
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Trio 8800 SfB/Lync login Office365/On-prem issue

 

 I am having issues setting up accounts on Polycom Trio 8800.

 

I am able to log into Skype with the user account on PC with Skype for Business to Office365 cloud

and with another account that is set-up on our premises .We tried .onmicrosoft as well.

 

Trio 8800 seems to work only with a personal O365 tenant account.

I don't see a easy way to upload our root certificate to the device,just to modify xml file.

 

I have the latest firmware Version 5.4.4.7776.

I don't have any proxy server.

The time server is set up properly.

 

 

000018.252|log  |*|00|---------- Initial log entry ----------
000018.229|rdisk|*|00|Initial log entry. Current logging level 4
000018.231|rdisk|*|00|RAM disk created and mounted at "/data/polycom/rfs0"
000018.231|rdisk|*|00|RAM disk created, size: 67,108,864 bytes
000018.252|so   |*|00|Platform: Model=RealPresence Trio 8800, Assembly=3111-65290-001 Rev=A Region=0
000018.252|so   |*|00|Platform: Interface    eth0 MAC=0004f2ff411e
000018.261|so   |*|00|Platform: BootBlock=3.0.5.0006 (65290-001) 03-Sep-15 17:49
000018.263|so   |*|00|Platform: BootL1=Unknown Unknown
000018.263|so   |*|00|Platform: Updater=5.4.4.7776 26-Jan-17 09:48
000018.264|so   |*|00|Platform: Updater Signature=Release (000000A8)
000018.264|so   |*|00|Application, main: Label=SIP, Version=LeafDanube 5.4.4.7776 26-Jan-17 09:48
000018.264|so   |*|00|Application, main: P/N=3150-11530-544
000018.264|so   |*|00|Platform: VCFirmware=6908f56aeb6809734e393088de30ae476b150c31  Sep 27 2016  15:41:39
000018.264|pec  |*|00|Initial log entry. Current logging level 4
000018.271|pcon |*|00|Initial log entry. Current logging level 4
000018.278|pwrsv|*|00|Initial log entry. Current logging level 4
000018.279|prox |*|00|Initial log entry. Current logging level 4
000018.279|rdisk|*|00|RAM disk created, size: 67,108,864 bytes
000018.279|apps |*|00|Initial log entry. Current logging level 4
000018.279|ocsp |*|00|O.C.S.P. Enabled = 0
000018.284|tls  |*|00|Initial log entry. Current logging level 4
000018.290|pmt  |*|00|Initial log entry. Current logging level 4
000018.291|ethf |*|00|Initial log entry. Current logging level 4
000018.291|wdog |*|00|Initial log entry. Current logging level 4
000018.291|hw   |*|00|Initial log entry. Current logging level 4
000018.291|ares |*|00|Initial log entry. Current logging level 4
000018.291|dns  |*|00|Initial log entry. Current logging level 4
000018.291|cfg  |*|00|Initial log entry. Current logging level 4
000018.291|cfg  |*|00|Prm|cfgParamBaseProfileUpdate: Using Base Profile Lync
000018.293|mr   |*|00|Initial log entry. Current logging level 4
000018.293|mrcon|*|00|Initial log entry. Current logging level 4
000018.466|dot1x|*|00|Initial log entry. Current logging level 4
000018.479|lic  |*|00|Initial log entry. Current logging level 4
000018.481|lic  |5|00|cfgCfsFlashKeyScratchLoad: could not load flash len 976
000018.481|lic  |*|00|License expiry check in 7226 seconds
000018.488|curl |*|00|Initial log entry. Current logging level 4
000018.488|utilm|*|00|Initial log entry. Current logging level 4
000018.488|copy |*|00|Initial log entry. Current logging level 4
000018.488|rtos |*|00|Initial log entry. Current logging level 4
000018.488|pwr  |*|00|Initial log entry. Current logging level 4
000018.488|pwr  |*|00|8800 hw revision Alpha or newer detected
000018.492|pwr  |*|00|POE+ source is detected
000018.492|pwr  |*|00|Power Manager Configuration: UsbCharging=0, PseEnabled=1, PseClass=0
000018.493|sec  |*|00|Initial log entry. Current logging level 4
000018.521|so   |*|00|Configuration files: 
000018.524|log  |*|00|Log render level set to 1
000018.533|pcap |*|00|On-Phone Packet Capture disabled
000018.533|srtp |*|00|Initial log entry. Current logging level 4
000018.542|res  |*|00|Initial log entry. Current logging level 4
000018.543|httpa|*|00|Initial log entry. Current logging level 4
000018.543|lldp |*|00|Initial log entry. Current logging level 4
000018.543|cdp  |*|00|Initial log entry. Current logging level 4
000018.543|ssps |*|00|Initial log entry. Current logging level 4
000018.743|ssps |*|00|sspsMain: sspsDspLoad successful using default image.
000018.743|so   |*|00|System Info Reports:
000018.743|so   |*|00|  Cpu is ARMv7 Processor rev 0 (v7l), ID: unknown, running at 1990MHz.
000018.743|so   |*|00|  Board is identified as PolycomRealPresenceTrio-Trio_8800.
000018.743|so   |*|00|  DRAM_SIZE: 480 MB
000018.743|so   |*|00|  Flash detected is 25
000018.743|key  |*|00|Initial log entry. Current logging level 4
000018.744|ht   |*|00|Initial log entry. Current logging level 4
000018.744|ht   |*|00|HTTP TA Initialized
000018.744|cap  |*|00|Initial log entry. Current logging level 4
000018.744|vid  |*|00|Initial log entry. Current logging level 4
000018.745|dbuf |*|00|Initial log entry. Current logging level 4
000018.754|fec  |*|00|Initial log entry. Current logging level 4
000018.754|fecen|*|00|Initial log entry. Current logging level 4
000018.754|fecde|*|00|Initial log entry. Current logging level 4
000018.754|ptp  |*|00|Initial log entry. Current logging level 4
000018.768|ice  |*|00|Initial log entry. Current logging level 4
000018.768|afe  |*|00|Initial log entry. Current logging level 6
000018.779|pps  |*|00|Initial log entry. Current logging level 4
000018.779|sip  |*|00|Initial log entry. Current logging level 4
000018.779|bfcp |*|00|Initial log entry. Current logging level 4
000018.779|sipt |*|00|Initial log entry. Current logging level 4
000018.779|sipp |*|00|Initial log entry. Current logging level 4
000018.780|ptt  |*|00|Initial log entry. Current logging level 4
000018.780|xmpp |*|00|Initial log entry. Current logging level 4
000018.780|btoe |*|00|Initial log entry. Current logging level 4
000018.780|btpps|*|00|Initial log entry. Current logging level 4
000018.781|usbpp|*|00|Initial log entry. Current logging level 4
000018.781|lc   |*|00|Initial log entry. Current logging level 4
000018.781|btoe |5|00|PpsBtoeC::ppsProcMsg thread launched
000018.785|so   |*|00|soMain: volume = 0.000000
000018.885|ssps |*|00|Application, comp. 1: Label=PolyDSP Merlyn ARMA9 Mem1 FS1, Version=8.0.7.1007 15-Aug-2016 17:56
000018.885|ssps |*|00|Application, comp. 1: P/N=3150-11580-807.
000019.011|mcu  |*|00|Initial log entry. Current logging level 4
000019.011|pkt  |*|00|Initial log entry. Current logging level 4
000019.014|fur  |*|00|Initial log entry. Current logging level 4
000019.014|vsr  |*|00|Initial log entry. Current logging level 4
000019.014|statn|*|00|Initial log entry. Current logging level 4
000019.014|statc|*|00|Initial log entry. Current logging level 4
000019.218|mraud|*|00|Initial log entry. Current logging level 4
000019.324|so   |*|00|Using TCP IP Media Port, configured initial RTP port 2222
000019.324|so   |*|00|Using TCP IP Video Port, configured initial RTP port 2272
000019.333|so   |*|00|soUsbProvSetup: Not provisioning from USB
000019.488|usb  |*|00|Initial log entry. Current logging level 4
000019.488|gbLoc|*|00|Initial log entry. Current logging level 4
000019.488|app1 |*|00|Initial log entry. Current logging level 4
000019.489|btoe |5|00|PpsBtoeC Callback is set
000019.502|app1 |*|00|AppPhoneC::AppPhoneC() Number Of Line Keys = 12
000019.502|app1 |*|00|AppPhoneC::AppPhoneC() - new AppRegLineC, Default user
000019.507|cfg  |5|00|Prm|Parameter regOnPhone requested type 2 (SInt) but is of type 0 (UInt)

 

 

Disclaimer.

I checked the FAQ's and other posts related.

http://community.polycom.com/t5/forums/searchpage/tab/message?filter=location&location=forum-board%3...

http://community.polycom.com/t5/Skype-for-Business/FAQ-Skype-for-Business-frequently-asked-questions...

 

Your help will be greatly appreciated

Polycom Employee & Community Manager
Posts: 12,535
0

Re: Trio 8800 SfB/Lync login Office365/On-prem issue

Hello Alin,

welcome to the Polycom Community.

The community's Skype for Business FAQ contains this post here:

 

Jan 17, 2017 Question:How can I troubleshoot simple Skype for Bussines, LYNC or Office365 issues?

Resolution: Have a look => here <=

 

I cannot see any changed log levels in your snippet of the log and neither any certificate issues.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Occasional Visitor
Posts: 2
0

Re: Trio 8800 SfB/Lync login Office365/On-prem issue

Hi Steffen,

 

Many thanks for your quick reply.

Apologies. You are right. Hopefully you have more information now.

 

0316135056|cfg  |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
0316135056|cfg  |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
0316135056|cfg  |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
0316135057|cfg  |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
0316135104|cfg  |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
0316135104|cfg  |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
0316135104|cfg  |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
0316135105|cfg  |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
0316135107|dns  |5|00|Not adding DNS Querie name:_sipinternaltls._tcp.xxxxxx.uk sDomain:xxxxxx.uk
0316135107|dns  |5|00|Not adding DNS Querie name:_sipinternaltls._tcp.xxxxxx.uk sDomain:xxxxxx.uk
0316135107|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'xxxxxx.uk' found no records
0316135107|dns  |5|00|Not adding DNS Querie name:_sipinternal._tcp.xxxxxx.uk sDomain:xxxxxx.uk
0316135107|dns  |5|00|Not adding DNS Querie name:_sipinternal._tcp.xxxxxx.uk sDomain:xxxxxx.uk
0316135107|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'xxxxxx.uk' found no records
0316135107|dns  |5|00|Not adding DNS Querie name:_sip._tls.xxxxxx.uk sDomain:xxxxxx.uk
0316135107|dns  |5|00|Not adding DNS Querie name:_sip._tls.xxxxxx.uk sDomain:xxxxxx.uk
0316135107|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'xxxxxx.uk' found no records
0316135107|dns  |5|00|Not adding DNS Querie name:_sip._tcp.xxxxxx.uk sDomain:xxxxxx.uk
0316135107|dns  |5|00|Not adding DNS Querie name:_sip._tcp.xxxxxx.uk sDomain:xxxxxx.uk
0316135107|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'xxxxxx.uk' found no records
0316135107|dns  |5|00|Not adding DNS Querie name:sipinternal.xxxxxx.uk sDomain:xxxxxx.uk
0316135107|dns  |5|00|Not adding DNS Querie name:sipinternal.xxxxxx.uk sDomain:xxxxxx.uk
0316135107|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.xxxxxx.uk' found no records
0316135107|dns  |5|00|Not adding DNS Querie name:sipinternal.xxxxxx.uk sDomain:xxxxxx.uk
0316135107|dns  |5|00|Not adding DNS Querie name:sipinternal.xxxxxx.uk sDomain:xxxxxx.uk
0316135107|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.xxxxxx.uk' found no records
0316135107|dns  |5|00|Not adding DNS Querie name:sip.xxxxxx.uk sDomain:xxxxxx.uk
0316135107|dns  |5|00|Not adding DNS Querie name:sip.xxxxxx.uk sDomain:xxxxxx.uk
0316135107|dns  |5|00|Not adding DNS Querie name:sip.xxxxxx.uk sDomain:xxxxxx.uk
0316135107|dns  |5|00|Not adding DNS Querie name:sip.xxxxxx.uk sDomain:xxxxxx.uk
0316135107|dns  |5|00|Not adding DNS Querie name:sip.xxxxxx.uk sDomain:xxxxxx.uk
0316135107|dns  |5|00|Not adding DNS Querie name:sipexternal.xxxxxx.uk sDomain:xxxxxx.uk
0316135107|dns  |5|00|Not adding DNS Querie name:sipexternal.xxxxxx.uk sDomain:xxxxxx.uk
0316135107|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipexternal.xxxxxx.uk' found no records
0316135107|dns  |5|00|Not adding DNS Querie name:sipexternal.xxxxxx.uk sDomain:xxxxxx.uk
0316135107|dns  |5|00|Not adding DNS Querie name:sipexternal.xxxxxx.uk sDomain:xxxxxx.uk
0316135107|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipexternal.xxxxxx.uk' found no records
0316135107|dns  |5|00|Not adding DNS Querie name:autodiscover.xxxxxx.uk sDomain:xxxxxx.uk
0316135107|sip  |4|00|CTcpSocket::Abandon - TLS Listen Thread has not exited.  No need to abandon this socket
0316135107|sip  |4|00|CTcpSocket::Abandon - TLS Listen Thread has not exited.  No need to abandon this socket
0316135108|sip  |4|00|CTcpSocket::Abandon - TLS Listen Thread has not exited.  No need to abandon this socket
0316135108|sip  |4|00|CTcpSocket::Abandon - TLS Listen Thread has not exited.  No need to abandon this socket
0316135108|sip  |4|00|CTcpSocket::Abandon - TLS Listen Thread has not exited.  No need to abandon this socket
0316135108|sip  |4|00|CTcpSocket::Abandon - TLS Listen Thread has exited. Process further to abandon this socket
0316135108|sip  |4|00|CTcpSocket::Abandon UN connected socket abandoned 0x41363e08
0316135108|btoe |4|00|PC port status is Down. Can not start BToE manager
0316135110|app1 |4|00|[AppExchangeUiC::populateAutoDiscoverUrl] Internal & External EWS url's are empty
0316135110|cfg  |5|00|Prm|Parameter device.lync.timeZone requested type 7 (Bool) but is of type 1 (UIntNull)
0316135110|cfg  |5|00|Prm|Parameter device.lync.timeZone requested type 7 (Bool) but is of type 1 (UIntNull)
0316135110|so   |4|00|[soRegistrationC] Login Credentials empty causing SoRegEventLine Deleted
0316135115|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted
0316135115|sip  |*|00|Sip UnRegister Usr:i.user@xxxxxx.uk Dsp:i.user Auth:'' Inx:0
0316135115|sip  |*|00|SipUserRemove: user 0 being removed.
0316135115|app1 |*|00|SoRegistrationEventLineDeleted - new AppRegLineC, Default user
0316135115|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted
0316135115|sip  |*|00|Sip Register Usr:Trio8800 Dsp:RealPresence Trio 8800 Auth:'Using Login Cred' Inx:0
0316135115|sip  |*|00|Sip Register Usr:Trio8800 Dsp:RealPresence Trio 8800 Auth:'Using Login Cred' Inx:0
0316135120|sip  |*|00|User removed
0316135120|copy |4|00|Configuration of URL failed
0316135120|cfg  |4|00|Prov|Could not download file 0004f2ff411e-web.cfg
0316135120|cfg  |4|00|Prov|Uploading phoneWeb.cfg failed
0316135120|cfg  |4|00|Prov|Update configuration failed
0316135145|so   |4|00|Could not find IP address for SNTP server. DnsRetryPeriod 86400
0316135155|cfg  |5|00|Prm|Parameter reg.x.auth.useLoginCredentials requested type 2 but is of type 7
0316135155|app1 |4|00|[AppExchangeUiC::populateAutoDiscoverUrl] Internal & External EWS url's are empty
0316135155|so   |4|00|[soRegistrationC] Login Credentials valid causing SoRegEventLine Changed
0316135200|app1 |*|00|SoRegistrationEventLineChanged - success lineIndex 0 RegListSize 0
0316135200|app1 |*|00|SoRegistrationEventLast - new AppRegLineC, szUser = i.user@xxxxxxxxxxxx.onmicrosoft.uk
0316135200|cfg  |5|00|Prm|Parameter attendant.reg requested type 2 (SInt) but is of type 0 (UInt)
0316135200|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted
0316135200|sip  |*|00|Sip Register Usr:i.user@xxxxxxxxxxxx.onmicrosoft.uk Dsp:i.user Auth:'Using Login Cred' Inx:0
0316135200|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/fedContactUrl.dom doesn't exist or is empty
0316135203|cfg  |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
0316135203|cfg  |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
0316135203|cfg  |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
0316135204|cfg  |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
0316135205|copy |4|00|Configuration of URL failed
0316135205|cfg  |4|00|Prov|Could not download file 0004f2ff411e-web.cfg
0316135205|cfg  |4|00|Prov|Uploading phoneWeb.cfg failed
0316135205|cfg  |4|00|Prov|Update configuration failed
0316135211|cfg  |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
0316135211|cfg  |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
0316135211|cfg  |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
0316135212|cfg  |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
0316135214|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'xxxxxxxxxxxx.onmicrosoft.uk' found no records
0316135214|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'xxxxxxxxxxxx.onmicrosoft.uk' found no records
0316135214|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'xxxxxxxxxxxx.onmicrosoft.uk' found no records
0316135214|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'xxxxxxxxxxxx.onmicrosoft.uk' found no records
0316135214|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.xxxxxxxxxxxx.onmicrosoft.uk' found no records
0316135214|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.xxxxxxxxxxxx.onmicrosoft.uk' found no records
0316135214|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sip.xxxxxxxxxxxx.onmicrosoft.uk' found no records
0316135214|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sip.xxxxxxxxxxxx.onmicrosoft.uk' found no records
0316135214|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipexternal.xxxxxxxxxxxx.onmicrosoft.uk' found no records
0316135214|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipexternal.xxxxxxxxxxxx.onmicrosoft.uk' found no records
0316135214|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'autodiscover.xxxxxxxxxxxx.onmicrosoft.uk' found no records
0316135214|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'autodiscover.xxxxxxxxxxxx.onmicrosoft.uk' found no records
0316135214|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'autodiscover.xxxxxxxxxxxx.onmicrosoft.uk' found no records
0316135214|sip  |4|00|Registration failed User: i.user, Error Code:480 Temporarily not available
0316135214|btoe |4|00|PC port status is Down. Can not start BToE manager
0316135214|sip  |*|00|Sip Register Usr:i.user@xxxxxxxxxxxx.onmicrosoft.uk Dsp:i.user Auth:'Using Login Cred' Inx:0
0316135214|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/fedContactUrl.dom doesn't exist or is empty
0316135218|cfg  |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
0316135218|cfg  |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
0316135218|cfg  |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
0316135218|cfg  |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
0316135226|cfg  |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
0316135226|cfg  |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
0316135226|cfg  |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
0316135226|cfg  |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
0316135229|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'xxxxxxxxxxxx.onmicrosoft.uk' found no records
0316135229|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'xxxxxxxxxxxx.onmicrosoft.uk' found no records
0316135229|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'xxxxxxxxxxxx.onmicrosoft.uk' found no records
0316135229|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'xxxxxxxxxxxx.onmicrosoft.uk' found no records
0316135229|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.xxxxxxxxxxxx.onmicrosoft.uk' found no records
0316135229|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.xxxxxxxxxxxx.onmicrosoft.uk' found no records
0316135229|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sip.xxxxxxxxxxxx.onmicrosoft.uk' found no records
0316135229|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sip.xxxxxxxxxxxx.onmicrosoft.uk' found no records
0316135229|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipexternal.xxxxxxxxxxxx.onmicrosoft.uk' found no records
0316135229|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipexternal.xxxxxxxxxxxx.onmicrosoft.uk' found no records
0316135229|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'autodiscover.xxxxxxxxxxxx.onmicrosoft.uk' found no records
0316135229|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'autodiscover.xxxxxxxxxxxx.onmicrosoft.uk' found no records
0316135229|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'autodiscover.xxxxxxxxxxxx.onmicrosoft.uk' found no records
0316135229|btoe |4|00|PC port status is Down. Can not start BToE manager
0316135233|cfg  |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
0316135233|cfg  |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
0316135233|cfg  |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
0316135233|cfg  |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
0316135237|app1 |4|00|[AppExchangeUiC::populateAutoDiscoverUrl] Internal & External EWS url's are empty
0316135240|so   |4|00|[soRegistrationC] Login Credentials empty causing SoRegEventLine Deleted
0316135240|cfg  |5|00|Prm|Parameter device.lync.timeZone requested type 7 (Bool) but is of type 1 (UIntNull)
0316135240|cfg  |5|00|Prm|Parameter device.lync.timeZone requested type 7 (Bool) but is of type 1 (UIntNull)
0316135241|cfg  |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
0316135241|cfg  |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
0316135241|cfg  |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
0316135241|cfg  |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
0316135242|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted
0316135242|app1 |*|00|SoRegistrationEventLineDeleted - new AppRegLineC, Default user
0316135242|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted
0316135244|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'xxxxxxxxxxxx.onmicrosoft.uk' found no records
0316135244|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'xxxxxxxxxxxx.onmicrosoft.uk' found no records
0316135244|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'xxxxxxxxxxxx.onmicrosoft.uk' found no records
0316135244|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'xxxxxxxxxxxx.onmicrosoft.uk' found no records
0316135244|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.xxxxxxxxxxxx.onmicrosoft.uk' found no records
0316135244|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.xxxxxxxxxxxx.onmicrosoft.uk' found no records
0316135244|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sip.xxxxxxxxxxxx.onmicrosoft.uk' found no records
0316135244|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sip.xxxxxxxxxxxx.onmicrosoft.uk' found no records
0316135244|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipexternal.xxxxxxxxxxxx.onmicrosoft.uk' found no records
0316135244|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipexternal.xxxxxxxxxxxx.onmicrosoft.uk' found no records
0316135244|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'autodiscover.xxxxxxxxxxxx.onmicrosoft.uk' found no records
0316135244|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'autodiscover.xxxxxxxxxxxx.onmicrosoft.uk' found no records
0316135244|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'autodiscover.xxxxxxxxxxxx.onmicrosoft.uk' found no records
0316135244|btoe |4|00|PC port status is Down. Can not start BToE manager
0316135244|sip  |*|00|Sip UnRegister Usr:i.user@xxxxxxxxxxxx.onmicrosoft.uk Dsp:i.user Auth:'' Inx:0
0316135244|sip  |*|00|SipUserRemove: user 0 being removed.
0316135244|sip  |*|00|Sip Register Usr:Trio8800 Dsp:RealPresence Trio 8800 Auth:'Using Login Cred' Inx:0

 

 

It seems that we have issues with DHCP ACK and DNS lookup and even SNTP server can't be found,but the time is shown right.

Can I ask how to fix it?

 

Kind regards,

Alin

Highlighted
Polycom Employee & Community Manager
Posts: 12,535
0

Re: Trio 8800 SfB/Lync login Office365/On-prem issue

Hello Alin,

I would be more worried about the DNS.

 

I do not believe you set SIP or anything else at the recommended level and neither the DHCP Client so I simply suggest to work with Siphon Networks Ltd as they sold the phone back in 30/12/2016

 

They are your reseller and your Tier 1 contact and can open a Polycom support ticket for you.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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