Occasional Visitor
Posts: 1

Trio Visual+ video errors

Trio with Visual+, firmware version


Can anyone tell me what the symbol in the attached picture means? Where the last name Servos is shown, there is some wierd symbol where his video should be.


Also, the person  shown as the speaker (last name Bartholomew) is not actually Bartholomew, it's Wills. Everyone in the Speaker pane is shown as having Bartholomew's name. In other words, the video will switch to the speaker, but the name always stays the same.

Polycom Employee & Community Manager
Posts: 14,015

Re: Trio Visual+ video errors

Hello nightskyavguy,

welcome to the Polycom Community.

The Icon usually means no Video from this source.


If you have issues with the Trio I suggest you contact our support team.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. End Customers are usually unable to open a ticket directly with Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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