03-07-2017 11:42 AM - edited 03-07-2017 11:43 AM
A few of our VVX 500 phones are randomly downgrading to 22.214.171.12453. After that installs, the phone immediately reboots and installs the version that is on our FTP server 126.96.36.19926. I've seen this happen on several phones during the day and am wondering if it's happening to others during off hours as well.
FTP Server has version 188.8.131.5226
Randomly displays a message that an update is available Version 184.108.40.20653
If end user does not cancel, phone automatically reboots and installs 220.127.116.1153
After installation, the phone comes back up. Once application loads, the phone immediately reboots and installs 18.104.22.16826
Phone is back to normal for several days until the next "random" reboot
I've attached both the app log and boot log.
Thanks in advance.
Solved! Go to Solution.
03-07-2017 12:43 PM
welcome to the Polycom Community.
The community's Skype for Business FAQ contains this post here:
Feb 02, 2016 Question:How can I prevent a Polycom VVX Business Media Phone to be downgraded / upgraded automatically via Skype for Business and/or Office365?
Resolution:Download, unpack and import the attached lyncDeviceUpdateEnabledOFF.zip
I assume you are utilizing Office 365.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
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