• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎11-02-2015 01:57 PM

HP Recommended

I have a couple of VVX 600's that will not transfer PSTN calls.

5.4.0.10182

When registered to my Amer system the phone transfers blindly to 4 digit ext’s.

When registered to my Emea system the phone fails to transfer blindly to 4 digit ext’s.

Both the Amer and Emea dial plans are 11 digits.

The 4 digits normalize just fine in both dial plans in Cntrl panel.

If I enter the full number into the VVX it transfers blindly.

If I send the call to an Aastra it will transfer blindly to 4 digit ext’s.

Thanks,

Jim

 

1 REPLY 1

‎11-03-2015 01:08 AM

HP Recommended

Hello jmS12345,

welcome to the Polycom Community.

 

This should be pretty simple to troubleshoot.

 

Simply enable logging on the LYNC server side and check what either the difference between the working and non working call or a failing call from a VVX with a working call from a CX Phone or other vendor or even a LYNC client.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.