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Occasional Advisor
Posts: 9
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VVX 601 and Office 365: Visual voicemail is unavailable

VVX 601 with UCS 5.5.1.11526 and an Office 365/Skype for Business Online account: Visual voicemail is unavailable error. The mailbox of this user is UM enabled. I think this is the relevant snippet from the log:

 

1228171933|ec   |4|00|Starting exchange services using URL 'https://outlook.office365.com/EWS/Exchange.asmx'
1228171933|ec   |4|00|Received token data in calendar with length '1406' and type is '2'
1228171933|ec   |4|00|Calendar: Subscription read success
1228171933|ec   |4|00|CEwsContactsSyncService profile plan is empty
1228171933|ec   |4|00|'vvm' Subscription read failed
1228171933|app1 |*|00|AppC::updateBackLightAndTouchScrStates() - Backlight states - present - [2], previous - [1].
1228171933|ec   |4|00|'calllogs' Subscription read success
1228171934|ec   |4|00|Calendar subscription state '1' Watermark state '1' Response code 'NoError'
1228171934|ec   |4|00|Calendar: Subscription save success
1228171935|ec   |4|00|Failed to create contacts table 'contacts'
1228171935|ec   |4|00|Failed to create contacts table '{a9e2bc46-b3a0-4243-b315-60d991004455}'
1228171935|ec   |4|00|Failed to create contacts table 'contacteninskypevoorbedrijven'
1228171935|ec   |4|00|Failed to create contacts table 'externalcontacts'
1228171935|ec   |4|00|Failed to create contacts table 'personmetadata'
1228171936|ec   |4|00|Failed to create contacts table 'voorgesteldecontactpersonen'
1228171937|ec   |4|00|UM service is 0 and play on phone service is 0
1228171937|ec   |4|00|'vvm' service is not available
1228171937|ec   |4|00|Unified Messaging service state is disabled
1228171937|ec   |4|00|Play on phone service state is disabled
1228171938|ec   |4|00|'calllogs' Service CSoapTransaction network error = Error downloading https://outlook.office365.com/EWS/UM2007Legacy.asmx - server replied: Internal Server Error (299)
1228171943|ec   |4|00|'calllogs' service conversation history folder id exist '1'.
1228171944|ec   |4|00|'calllogs' service missed call folder id exist '1'.
1228171949|ec   |4|00|'calllogs' service Subscription state '1' Watermark state '1' Response code 'NoError'
1228171949|ec   |4|00|'calllogs' Subscription save success
1228171950|cfg  |2|00|Web|[validateAndUpdateAuthCred] Validate and update auth cred - [1].
Polycom Employee & Community Manager
Posts: 14,015
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Re: VVX 601 and Office 365: Visual voicemail is unavailable

Hello JetzeMellema,

welcome to the Polycom Community.

 

We need logs in more details and also is this being used with a different language than English?

 

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Occasional Visitor
Posts: 3
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Re: VVX 601 and Office 365: Visual voicemail is unavailable

[ Edited ]

Running the following command per Skype user made my error messages go away, as well as Exchange Online not throw UM errors. Use at your own caution...

Get-CsOnlineUser -Identity <UPN> | Enable-CsOnlineUMMailbox

Occasional Contributor
Posts: 4
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Re: VVX 601 and Office 365: Visual voicemail is unavailable

Hello...Where did you run that command?

Highlighted
Occasional Advisor
Posts: 15
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Re: VVX 601 and Office 365: Visual voicemail is unavailable

Just thought I would provide an update on this cmdlet. It's not an option anymore. 

 

https://techcommunity.microsoft.com/t5/Skype-for-Business-IT-Pro/Enable-CsOnlineUMMailbox-The-term-E...