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Advisor
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VVX Favorites Question

Hi,

After recently upgrading from UCS 5.2 to 5.4 we noticed something different in how Skype for Business "Favorites" are displayed on the VVX.  For users outside of the organization (external contacts who dont have lync or skype for business) is the main difference.  The complaint is that after the upgrade the display name on the vvx buttons is different.  Here's the process  Before we used to see the Name but now we see part of the email address or phone number.  

 

Go into Outlook -> Contacts.  Create a contact that doesnt have Lync or Skype for Business.  In this example i create a contact for a user named Joe Montana. I create a contact in outlook with his name and home phone number, and email address that's it.  I go over to My Lync client, and I search for his name and right click add to favorites.  It immediately appears on my vvx but all I see on the button is jmontana with presence unknown.  the desire is to see Joe Montana or however many characters will fit, not the email address.

 

In another test, we create a new contact with just a name and phone number for a user named Jerry Rice.  Phone number is 2621234449.  When i add Jerry Rice to favorites in my Lync client, all we see is Jerry's phone number, again no name.


Is there a parameter in my configuration where I can control what is displayed on the VVX for favorites? We would like the name field displayed on the VVX display.  Not the phone number, not the email address.

 

I searched the the 5.4 UG and didnt see anything in there. Screenshots attached.

 

Thanks

-Matt

Advisor
Posts: 19
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Re: VVX Favorites Question

I have the same problem.

 

The problem with SfB is that there are so many features and things you can do with it along with different vendors involved so things like this get overlooked or take a long time to be dealt with.

Occasional Advisor
Posts: 9
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Re: VVX Favorites Question

Yep, we're also having this problem too. I raised a service ticket with Polycom regarding it. They provided a few work arounds but none that make it easy for end users to apply. I was told by Polycom that it's an issue at Microsofts end. It's certainly a frustrating issue and we've been reciving some pretty bad feedback from our executive users around this one.

 

I guess we just have to wait and see....

Advisor
Posts: 19
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Re: VVX Favorites Question

And I bet Microsoft is pointing fingers at Polycom....

 

 

Polycom Employee & Community Manager
Posts: 12,843
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Re: VVX Favorites Question

Hello all,

welcome to the Polycom Community.

Please always post the complete build number and not just 5.2. or 5.4


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Advisor
Posts: 39
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Re: VVX Favorites Question

Before: 5.2.0.8330

 

After: 5.4.4.2473

 

Polycom Employee & Community Manager
Posts: 12,843
0

Re: VVX Favorites Question

Hello medlhuber,

Please try 5.4.5 and after this if it still fails open a support ticket.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Highlighted
Advisor
Posts: 39
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Re: VVX Favorites Question

I updated to 5.4.5.6770 and it is not working on that build either.  I will open a ticket.