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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

The firmware version is 5.4.2.2834.

Integration with a Lync server 2013 enterprise voice.

The Unfied Contact Store is disabled.

 

When we create an external outlook contact, or for an existing outlook contact. for example abc123@hotmail.com

If the contact has an email address, it will only display on the vvx as the email address abc123@hotmail.com, not the people's name nor number.

If we remove the email address attached to that contact, it will display the people name.

 

Is there a way to make the VVX display people's name rather than email address?

2 REPLIES 2
HP Recommended

Hello kuberk,

welcome back to the Polycom Community.

Did you ever follow this up with your Polycom reseller as asked => here <= or => here <= ?

 

For you new question I believe we require the Unified Contact Store to query the names.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
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Thanks a lot, I think that is the answer as I kind of remember that we used to be able to see the contact's name on the phone's screen rather that email address.

 

And we did disable the unified contact store, so your answer should be the one.

 

cheers.

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