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VVX500 revert to 2 columns after upgrade to 5.6.0

Frequent Advisor

VVX500 revert to 2 columns after upgrade to 5.6.0

Hi,

 

I have just tested the upgrade to 5.6.0 on two VVX500

 

The two go back to two columns favorites on the idle screen after upgrade, either I have <feature up.numOfDisplayColumns="3" /> in my configuration file.

 

is it normal ?

Message 1 of 4
3 REPLIES
Polycom Employee & Community Manager

Re: VVX500 revert to 2 columns after upgrade to 5.6.0

Hello doum,

welcome back to the Polycom Community.
 
Did you try and set this via the Menu as shown => here <= ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Frequent Advisor

Re: VVX500 revert to 2 columns after upgrade to 5.6.0

Hi

 

of course. via the menu it's working, but when you have 300 phones, it's not really a solution :D

 

Same problem for example with the language

 

On my config file :

 

<lcl lcl.ml.lang="French_France" />

 

all the test phones upgraded to 5.6.0 are in english...

 

Message 3 of 4
Polycom Employee & Community Manager

Re: VVX500 revert to 2 columns after upgrade to 5.6.0

Hello doum,

Can you get a ticket raised via the known channels as we need to replicate this on our end.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 4