04-01-2017 11:33 AM
I have a VVX501 being used with Skype for Business Online CloudPBX that was stuck on "Updating" this morning it eventually failed and is now sitting at "Updating initial Configuration" which eventually fails with unable to locate <mac-addr-of-phone>.cfg which eventually fails with "application is not present" I called support and they verified I had a support contract but refused to assist b/c it was the weekend and I did not have the 24/7 support which is what I purchased.
Any help would be appreciated.
04-02-2017 08:13 AM
welcome to the Polycom Community.
The community's VoIP FAQ contains this post here:
Sep 27, 2012 Question: I get the message “Error application not present / found” on my phones screen
Resolution: Please check => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
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