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Advisor
Posts: 19
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How to tranfer old m100 license to real presence desktop ?

Hi,

 

    My customer have buy m100 license and beyond more license.

    Question ?

    Can transfer beyond license to RPD?How ? If can not please advised for solution?

    

Thank you.

Pitipong S. 

Polycom Employee & Community Manager
Posts: 12,794
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Re: How to tranfer old m100 license to real presence desktop ?

Hello Pitipong S. ,

welcome back to the Polycom Community.

Each type of license is for an individual product and you cannot transfer a m100 license into a RPD license.

 

Please purchase a new license.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Advisor
Posts: 19
0

Re: How to tranfer old m100 license to real presence desktop ?

Hi,

 

   If customer purchase M100 Migration SFW 25 Lic and get software lic key,Why i can not activate lic key?

 

Remark : Product number : 5150-69963-025

Thank you.

Pitipong sri.

Polycom Employee & Community Manager
Posts: 12,794
0

Re: How to tranfer old m100 license to real presence desktop ?

Hello Pitipong S. ,


you work for a reseller so please call Asia support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Advisor
Posts: 19
0

Re: How to tranfer old m100 license to real presence desktop ?

OK Thank you.