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Polycom Software Key for VXX 7000A

Occasional Visitor

Polycom Software Key for VXX 7000A

Good morning,

 

I'm in need of a software key upgrade for the Polycom VSX 7000A.

 

I work for a school district and I have absolutely no idea if these devices were registered or of any history of these devices. They were purchased way before I started working here.

 

82061606E51AAK

820520000A491AL

 

The district wanted to start using these devices and I've been having some audio issues. The firewall is completely open for these devices and still having audio issues while video is fine. So I wanted to upgrade the firmware. 

 

As I'm looking the version of the firmware is on 8.5 from May 08 2006.

 

Any help would be highly appreciated. 

Message 1 of 5
4 REPLIES
Polycom Employee & Community Manager

Re: Polycom Software Key for VXX 7000A

Hello JL-Online,

welcome to the Polycom Community.

The first post within this community section is:

 

[FAQ] How can I activate / check / verify / recover my license?

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 5
Occasional Visitor

Re: Polycom Software Key for VXX 7000A

Yea great that was completly useless for me. 

Message 3 of 5
Polycom Employee & Community Manager

Re: Polycom Software Key for VXX 7000A

Hello,

would you mind me asking if you tried the above and checked the entitlement ?

 

The unit 82061606E51AAK was sold back in 12/06/2006 and for 820520000A491AL I could not find any serial ending with this serial.

 

82061606E51AAK was never officially activated and is not entitled to upgrade to anything including 8.5 or higher.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 5
Highlighted
Valued Contributor

Re: Polycom Software Key for VXX 7000A

Maybe the school district has an archive of purchases or companies they purchased these VSX's from.  If so, that company might have the original licenses associated with the units. If not, then you may have to go to Polycom Sales or a reseller to obtain quotes for licenses (with valid serial numbers).  What kind of audio issues are you having?  Could it be the microphone(s) is(are) defective? What kind of network calls are being made, SIP, H.323 or ISDN? If IP calling, is there network QOS coming into play where AUDIO from the VSX's is marked such that it is being throttled by routers or switches?

JoeV
Message 5 of 5