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Occasional Visitor
Posts: 2
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Realpresence desktop doesn't recognise my licence code

Hi,

 

I just bought a licence from a reseller after my trial period for realpresence desktop expired. I got the email and was able to set up a keycode on the polycom site. Problem is when I go into the application on my desktop it doesn't recognise the licence code I have. It fits the format for the 'Licence Number' boxes on the 'Licence' screen, however the 'activiate' button doesn't become available so I can't move on ('back' and 'reset' are both available) - screenshot attached. The licence is a RPD, SFW, PC CONF APP, 1 LIC licence.

 

If it helps, the licence number is XD059-4160-6053-4540, I've activated it ok and I have a keycode

 

I've tried reinstalling the program, and wading through the help literature. I nly have one pc with me so I can't try activating it on another. I need to get this activated in the next 8 hours (by 5am tomorrow on the west coast of the US) so I would be very grateful for someone looking in and helping out with this.

 

Many thanks,

 

Sam

 

Honored Contributor
Posts: 460
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Re: Realpresence desktop doesn't recognise my licence code

Sam,

 

You have to use the Key Code (K205- etc.) here.

Hope this could help.

WBR,
Mike
--------------------------------------------
“Reports that say that something hasn't happened are always interesting to me, because as we know, there are known knowns; there are things we know we know. We also know there are known unknowns; that is to say we know there are some things we do not know. But there are also unknown unknowns- the ones we don't know we don't know.”
― Donald Rumsfeld
Occasional Visitor
Posts: 2
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Re: Realpresence desktop doesn't recognise my licence code

Mike_v

 

Thanks for taking the time to reply. My key code has 5 four-digit groups in it, and the screen is configured to accept four. I've tried different combinations of the key code grouping but they don't work. Also my key code starts with an X, don't know if that is important

 

Regards,

 

Sam

Honored Contributor
Posts: 460
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Re: Realpresence desktop doesn't recognise my licence code

Sam,

 

It's some strange. I have just checked the new installation - in my case (RPD ver. 3.2.0) the activation window has two lines: one for License Number and the other for Key Code.

 

What version do you try to install?

 

About 'X' as a first symbol of Key Code you are right.

WBR,
Mike
--------------------------------------------
“Reports that say that something hasn't happened are always interesting to me, because as we know, there are known knowns; there are things we know we know. We also know there are known unknowns; that is to say we know there are some things we do not know. But there are also unknown unknowns- the ones we don't know we don't know.”
― Donald Rumsfeld
Polycom Employee
Posts: 177
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Re: Realpresence desktop doesn't recognise my licence code

 

 

 

First lets change your current display size to default if it isn't already. I have attached an image of were that is located in Control Panel. 

 

 

 

Once you are back to the default size you should be able to see all of the text inside the blocks provided in RPD. 

Visitor
Posts: 1
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Re: Realpresence desktop doesn't recognise my licence code

Hi,

 I just bought a licence from a reseller after my trial period for realpresence desktop expired. I have Activate the licence and got the key code for on the polycom site. Problem is when I go into the application on my desktop it doesn't recognise the licence code I have. It fits the format for the 'Licence Number' boxes on the 'Licence' screen, however the 'activiate' button doesn't become available so I can't move on ('back' and 'reset' are both available) - screenshot attached.

 

If it helps, the licence number is XPVX-AE9D-RFH9, I've activated it and I have a keycode

 

 I would be very grateful for someone looking in and helping out with this.

With kind regards and thanks
Manjunath S R 
India . Contact No:+91 9916911709  
Honored Contributor
Posts: 460
0

Re: Realpresence desktop doesn't recognise my licence code

This License Number (XPVX-etc.) is for PVX application only and can't be used with RP Desktop. The License for RPD must begin with XDxxx-etc. You have to work with your reseller on this point.

WBR,
Mike
--------------------------------------------
“Reports that say that something hasn't happened are always interesting to me, because as we know, there are known knowns; there are things we know we know. We also know there are known unknowns; that is to say we know there are some things we do not know. But there are also unknown unknowns- the ones we don't know we don't know.”
― Donald Rumsfeld