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Visitor
Posts: 2
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Software Key for Polycom VSX 7000

Hi

we have polycom vsx 6000 serial no - 8208290A3B5CB6..required software key to flash the software as camera current one courrpted please help

Polycom Employee & Community Manager
Posts: 13,096
0

Re: Software Key for Polycom VSX 7000

Hello ,

welcome to the Polycom Community.

The community's Software License contains this FAQ post here:

 

http://community.polycom.com/t5/Software-Licensing/FAQ-How-can-I-activate-check-verify-recover-my-li...

 

Please check your serial number against the database.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Visitor
Posts: 2
0

Re: Software Key for Polycom VSX 7000

we have tried this but not entitiled messages ,this camera HAS BUYED LONG BACK..PLEASE HELP ALTERNATE WAY TO RETRIVE KEY

Occasional Visitor
Posts: 1
0

Re: Software Key for Polycom VSX 7000

[ Edited ]

Hello,

 

It is currently impossible to access my polycom support account, and I urgently need a license key to upgrade my product's software...

It is a VSX 7000 with the serial number 82034602475FAK

 

Could you please email me a license key ?

 

Many thanks

Highlighted
Polycom Employee & Community Manager
Posts: 13,096
0

Re: Software Key for Polycom VSX 7000

Hello Vincent Gollé,

welcome to the Polycom Community.

The unit was sold back in 11/12/2003 and comparing the details of your registration to the details in our system makes me believe you are not the original owner of the unit.

 

Checking against the serial there has never been an activation or a license for any updates.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.