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Occasional Contributor
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VSX 7000 Flash Mount Failed

Hello all;

 

 

I have a VSX 7000 that was in a remote office. When powered on it goes to the boot screen with the IP/mac addresses. On the screen it says "Flash Mount Failed" "Please run system update to restore system files". I went through the process of obtaining the key via the license dashboard. I tried to download the firmware that matched what I had but I can not find 9.0, only 9.0.1. I tried this using the code and it does not work. So I tried 8.7 with the code and that did not work either. Am I taking a miss step in resolving this issue? Thanks!

 

 

Version Number Key Code Activated Date (yyyy/mm/dd) Activated By 9.0 U442-14BC- 2008/06/27 SYSTEM 8.7 U2E2-6E67- 2007/08/31 SYSTEM 8.5 U2A0-BC3C- 2006/11/19 justin.mead@polycom.com

 

I have since replaced the unit, but would not mind having it up and running again in an emergency :)

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Occasional Contributor
Posts: 3
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Re: VSX 7000 Flash Mount Failed

Hate to double post but I can not seem to find the edit option...

 

 

 

8204470536CAAK is the serial number of the unit.