[MOVED POST] 8440 Setup [ Edited ]

[chriselectrix]

Hi

I received a 8440 yesterday and I am having major problems connecting it to my wifi.

I have tried the following ways of configuring it ...

-Manually on the phone

-Via the coniguration file /FTP (this method doesnt update the phone at all but the phone does see and connect to the FTP)

-Via the web setup (by going to the IP address of the phone)

No matter which method I try, when the phone reboots it says No APs

I have an iphone and PC both on the same desk as the 8440 conntecting to the same AP with full signal strength.

Is it possible that the 8440 is faulty?

I have even tried added a new AP with different SSID and the phone wont see this either.

We want another 7 of these phones, but the way it is going we will end up with none.

Please advise asap.

Wireless System: Motorola RFS6000 and AP300 Access Points

[SteffenBaierUK]

Hello chriselectrix,

welcome to the Polycom Community.

I have moved your post and created a separate post.

Please check the WiFi troubleshooting FAQ => here <=

The Spectralink 8400 Series only supports the View Certified AP's currently listed => here <=

If your AP is within this list follow the View Guide for it and configure the correct WMM-PS Settings or the 8400 will not work.

A PC or iPhone use completely different settings.

You Polycom Reseller should have made you aware of this before selling you the units.

Best Regards

Steffen Baier

Polycom Global Services