04-13-2012 07:14 AM
I'm new to the Polycom line of products and as I expected I'm hitting a wall when it comes to programming the Softkeys on the 8440 phones.
I've managed to setup the VoIP system (Shoretel), Provisioned fine, and everything is working flawlessly. However, the client wants specific Softkeys to be displayed on the phones. I've read the setup guide for configuring the softkeys and amended the features.cfg file according to the document. But when I reboot the phones, the same standard Softkeys are present.
Im hoping that someone out there is an expert in this area and would be willing to give me some guidance. If someone has done this in a ShoreTel environment that would be great too.
thanks in advance people.
05-30-2012 05:32 AM