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KC3
Occasional Visitor
Posts: 2
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Accepted Solution

RealPresence Trio Visual+ Camera - Sleep Mode

We've recently deployed the RealPresence 8800 Trio in our main Conference Room. We have the Visual+ unit connected to one of our wall displays but we would like to have the video from the Trio Camera put into sleep mode when idle or something similar so the image doesn't burn into the corner of the TV.

I've played with the settings and reviewed the the Web Admin portal but haven't found anything to accomplish this. Is this not a feature?

 

Thank you,

KC3

Polycom Employee & Community Manager
Posts: 13,511
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Re: RealPresence Trio Visual+ Camera - Sleep Mode

Hello KC3,

welcome to the Polycom Community.

Did you check here:

 

TrioVisualPlus.PNG

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
KC3
Occasional Visitor
Posts: 2
0

Re: RealPresence Trio Visual+ Camera - Sleep Mode

Hi Steffen,

 

I do have my settings set up exactly as shown in your post. This puts the entire display to sleep. I'm more looking to disable to camera (or put it to sleep) from showing in the bottom right corner all the time. Even when the display is put to sleep the camera remains on.

When we have board meetings in our conference room the screen just shows the camera even when we're not in a call which easily distracts some of our Team. If possible we'd like to just keep the camera from displaying unless in a video call.

 

Thanks,

KC3

 

 

 

Highlighted
Polycom Employee & Community Manager
Posts: 13,511

Re: RealPresence Trio Visual+ Camera - Sleep Mode

[ Edited ]

Hello KC3,

 

as the Trio is a relative new product certain usage aspects of the Trio and the Visual+ are still maturing and therefore may need a new or different design.

 

I have made our senior product management aware of this post but in order to follow this up I would like to ask you to contact me via community mail and provide me with your contact details and a bit of a background on how many units etc.

 

Maybe for now disable the Self View so you just see the Background Picture.

 

Best Regards

 

Steffen Baier

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.