Do your users need a helping hand to get them into video?

by Polycom Employee Jill Wells (JMW) on ‎08-06-2015 09:28 AM (3,208 Views)

When we design our video collaboration solutions, we try to make using them as simple as making a phone call. But there will always be reasons why some people are slow to adopt them. They may have concerns about video, be shy about using it and want to avoid it, or they may have had bad experiences with video in the past.

 

To overcome these kinds of issues, and help users adopt video into their daily communications and interactions, we’ve created the Polycom Adoption Portal. Packed with tools and resources, this helps drive awareness, shows users how to use your solution, and makes them feel comfortable making video calls. To see how, take a look at a short video which you can watch on YouTube.

 

Adoption Portal 2.jpg

 

If you’re already signed up to Polycom Advantage Service, up to 100 of your users can access the Adoption Portal, and you can get regular Utilization Reports free of charge. But even if you don’t have Advantage, if you have Polycom HDX or Group Series, Microsoft Lync or RealPresence Mobile on iPad, your users can access the portal as a service, with a range of resources in languages including English, French, Spanish and soon to be added Russian.

 

Video tutorials, how-to’s, FAQs, blogs and more

The Adoption Portal lets you create a customized online resource for your Polycom users. With an always-current array of video tutorials, how-to’s, FAQs, blogs and other content, it gives users on-demand access to the information they need, saves the time and expense of in-person training, and minimizes demands on IT for user support.

 

The Adoption Portal has four sections:

 

  • ‘Start’ has basic information to help your users begin their video collaboration experience
  • ‘Training’ hosts a series of short video clips (most of them around just a minute in length) that are really easy for users to follow
  • ‘Support’ provides detailed instructions and help with using specific Polycom solutions
  • ‘News’ includes updates on the very latest product features, and information relevant to your business

 

Watch our latest Adoption Portal video to see how Polycom can help you increase awareness and adoption of your video collaboration investment. There are other fun videos in this series too – including one on our Adoption Campaign, and another on how Utilization Reporting can take the guesswork out of important planning decisions for future growth.

 

 

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