Boot issue with HDX8000 [ Edited ]

[PeterC]

Hi All

My HDX 8000 will not boot.

When powered on at the wall socket, the camera moves a little distance as if it was starting up, makes a ticking sound, then moves back to its parked position.  This repeats every 2 seconds or so.

The light under the "on" button on the unit itself flashes blue in time with the movement/ticking of the camera, and pressing this button does nothing.  Only way to get the unit to do anything other than tick and move is to turn it off at the wall.

This happens when its plugged in and turned on the powerpoint.  I cant actually get the unit to boot.

Any ideas

thx

Pete

[petet]

Firstly Peter, welcome to the community.

The IR remote ONLY operates through the camera & it looks like your camera may be faulty.

It's best NOT to hot plug devices that receive power from the main system so this procedure may be a bit long winded

but necessary to prevent damage.  By hot plugging, I mean attaching peripherals when power is applied to the main system.  The On/Off switch on the front does not remove power from the peripherals.

IF you have another camera try that.

Damaged pins in the camera (HDCI) cable could cause this.

Debris in the HDCI connectors could cause this.

A faulty HDCI cable could cause this as could a faulty camera.

Finally, it is possible to insert the HDCI cable upside down.  The Polycom logo should be uppermost when the codec is on its side.

If I had to bet on the available info, I'd guess faulty camera & refer you to your supply channel for an RMA.  In the UK that is www.imagogroupplc.com.

Regards

Pete