11-10-2011 08:38 AM
I've upgraded a CX5000 from original firware (1.00) to current available on support site
the download process was ok
but CX after starting cycle a reboot sequence every 45 seconds
opened a SR - did a factory reset - no way: firmware upgrade progress bar starts at 0% but after few seconds the cycle reboot again
i've also tried to reload new firmware: only CPUBOOT blocks succeed, because the entire system (NK.bin) lasts too long to upload and it gets interrupted by reboot
where I can find older firmware files? I guess it's an incompatibility issue of the loader module that prevents stable boot
any further hint?
11-10-2011 10:00 AM
Just to double check, is your system branded with Polycom or Microsoft on the base underneith the touch screen?
Thanks for the additional information.
03-29-2012 09:45 AM
I have the same problem (underneath it says Microsoft Roundtable). Have you been able to fix this issue?
What are the steps. Need this urgently.
05-25-2012 08:29 AM
Any update on this case? Stumbled on the same problem with one Polycom CX 5000... Any help would be much appreciated. Thank you in advance for the effort.
11-08-2012 06:41 AM
Any solutions for the problem?
I have the same issue with a brand new device.
It worked for 2-3 times ( out of 30-40) . Doesn't seem very stable.
Found an interesting sentence in the release notes , http://downloads.polycom.com/voice/cx5000/Polygon_
"Workaround: Restart the Polycom CX5000 device. If the issue persists, restart the Polycom
CX5000 device again after powering off for 1 hour"
It doesnt' solve the problem.
Thanks for any advice .
Best Regards, Albert