CX5000 - after successfull upgrade keeps rebooting every 45 seconds

[andreab]

Dear all,

I've upgraded a CX5000 from original firware (1.00) to current available on support site

the download process was ok

but CX after starting cycle a reboot sequence every 45 seconds

opened a SR - did a factory reset - no way: firmware upgrade progress bar starts at 0% but after few seconds the cycle reboot again

i've also tried to reload new firmware: only CPUBOOT blocks succeed, because the entire system (NK.bin) lasts too long to upload and it gets interrupted by reboot

where I can find older firmware files? I guess it's an incompatibility issue of the loader module that prevents stable boot

any further hint?

Thanks

Andrea

[RJanis]

Hello Andreab,

Just to double check, is your system branded with Polycom or Microsoft on the base underneith the touch screen?

Thanks for the additional information.

[mhaberland]

Hi

I have the same problem (underneath it says Microsoft Roundtable). Have you been able to fix this issue?

What are the steps. Need this urgently.

Thanks!

[onemcic]

Greetings,

Any update on this case? Stumbled on the same problem with one Polycom CX 5000... Any help would be much appreciated. Thank you in advance for the effort.

KR,

Ognjen

[horvalb]

Hello,

Any solutions for the problem?

I have the same issue with a brand new device.

It worked for 2-3 times ( out of 30-40) . Doesn't seem very stable.

Found an interesting sentence in the release notes ,  http://downloads.polycom.com/voice/cx5000/Polygon_CX5000_Release_Notes.pdf

"Workaround: Restart the Polycom CX5000 device. If the issue persists, restart the Polycom 

CX5000 device again after powering off for 1 hour"

It doesnt' solve the problem.

Thanks for any advice .

Best Regards, Albert