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Can`t call from Skype to Skype for Bussines account at Polycom RealPresense 310

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Occasional Visitor

Can`t call from Skype to Skype for Bussines account at Polycom RealPresense 310

I have installed RealPresence 310 and setup Skype Online for it (Office 365 plan E2).

I have room account for Polycon system and when i call to Polycon from SfB account - all fine.

But i can`t call from Skype. Call is dropped.

In log i find this

72,12/Oct/2017,11:09:24,12/Oct/2017,11:09:28,0:00:04,---,sart.mythmaker(gmail.com)@msn.com,sart.mythmaker(gmail.com)@msn.com,---,sip,500,"RTCC/7.0.0.0 LyncSkypeGateway/1.0.2217.0",In,0,1,1,---,---,webui/chrome,admin,sart.mythmaker(gmail.com)@msn.com,"","","","","","","The call has ended.",16,0,---,---,---,---,---,---,---,---,---,---,---,---,none

I checked some manuals and firewall and open ports - all clear. 

Firmware version - Release - 6.1.3-390050.

Can somebody help me a little ?

Message 1 of 5
4 REPLIES
Polycom Employee & Community Manager

Re: Can`t call from Skype to Skype for Bussines account at Polycom RealPresense 310

Hello myther,

welcome to the Polycom Community.

Is this a Skype for Consumer call to Skype for Business?

 

I am not 100% sure we tested this so I suggest you double check the release notes on this. Also you may want to include the whole logs so someone trained can look at these.

 

If all fails you can always open a Polycom service ticket.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 5
Occasional Visitor

Re: Can`t call from Skype to Skype for Bussines account at Polycom RealPresense 310

Okay. I understand - but i think if i can call directly from Skype to Skype for Bussines - so i can call from Skype to Skype for Bussines acc placed on Polycom Realpresense 310. I read release notes of last firmware - and cant find any limitations with calls from Skype to SfB.

I ready to add logs - which logs needed ? 

Polycom Employee & Community Manager

Re: Can`t call from Skype to Skype for Bussines account at Polycom RealPresense 310

Hello myther,

 

your original post did not contain any logs but your reply did.

 

Just because something works on using Microsoft clients only may not automatically mean it will also work using Polycom equipment as we may not have tested this when qualifying to be Skype for Business compatible.

 

Other users may want to look at your logs but if you require an official answer or a possible fix you need to escalate this into Polycom.

 

Best Regards

 

Steffen Baier

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 5
Occasional Visitor

Re: Can`t call from Skype to Skype for Bussines account at Polycom RealPresense 310

Ok. Thanks for answer. I undersnat - but hope die last ;-))

I`m add somelogs to my last post. So may be somebody can help. And thanks for advice , i think better to escalate this issue to Polycom tech support.

Message 5 of 5