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Cannot Join External Skype for Business Online Meeting - RealPresence Group 500

[ Edited ]

Skype meetings that are sent from our own Outlook Online to the Group Series appear on the touch panel with the "join" option and are able to be joined. However we have allowed external meeting requests on the room resource as we need to allow the Group Series to be booked in this way. The Skype meetings are accepted and appear on the touch screen however there is no "join" option and only 3 dots where the join should be. How can I join externally created Skype meetings? We have other VC units (Microsoft Surface Hubs for example) that are easily able to join externally created Skype meetings. What is the issue here? Note: Even though the meetings are externally created they still use the same Exchange\Skype online calendar\mailbox for the Skype room system accounts the group series are logged on to. So the meeting is internal but the request is processed as an external request.

 

What is different in the way the GS touch panel reads and displays the meeting requests that make the "join" feature not work in this instance? 

 

Model: RealPresence Group 500

SW: 6.1.1-370109

ModelModel

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Polycom Employee & Community Manager
Posts: 13,985
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Re: Cannot Join External Skype for Business Online Meeting - RealPresence Group 500

Hello Not an EV Guy,

welcome to the Polycom Community.

This should be the same issue as the search can find => here <=

 

Please get this into support.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Occasional Visitor
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Re: Cannot Join External Skype for Business Online Meeting - RealPresence Group 500

Hi Steffen Baier UK,

 

Thanks for the prompt explanation. That makes sense and explains why other MSFT based platforms can still read it and use the join feature.

 

Do we know specifically what EXO is stripping out? I assume it is not the entire TNF as part of the invite is still there. And then if we do how can we configure EXO\O365 to let is pass? The only setting I am aware of in O365\EXO is to turn TNF On\Off for specific domains. Nothing more granular than that. I have control of all the Exchange servers\EXO tenants in the mail routing path can make changes to TNF rules as required.

 

If this is a feature request then it's a way off I assume? So for this situation I need to work around to have EXO not strip out the bits of the TNF we need.  Surely this must be pretty common now especially in blended environments where we have some domains and mailboxes on premise and GS500 connecting to SfB Online?

 

Thanks!

Polycom Employee & Community Manager
Posts: 13,985
0

Re: Cannot Join External Skype for Business Online Meeting - RealPresence Group 500

Hello Not an EV Guy,

I believe this is already addressed in the next release but opening a support ticket will give you access to our team which can share dates etc.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Occasional Visitor
Posts: 3
0

Re: Cannot Join External Skype for Business Online Meeting - RealPresence Group 500

Thanks,

 

I opened a support ticket yesterday in tandem with the forum post. I will await their reply on timeframes. In the mean time I plan to test the below solution as a work around. Would you expect this to viable in the mean time?

 

https://technet.microsoft.com/en-us/library/mt691563.aspx

 

Regards.