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Occasional Advisor
Posts: 20
0

Debut and content

Hi,

 

other people out there having issues with Polycom Debuts firmware 1.2.1-64534 sending content?

This used to work perfectly with firmware 1.1.  But i recieved two now having this more recent firmware and whatever i do i am unable to send content when in a videoconf.

 

I can display content via hdmi on the screen.  But when i dial into a videoconf nothing is sent.  I activate the mark on the button in the left corner, but nothing is sent.  I've been playing with NAT settings but no progress.  I also hooked up the Debut to an adsl modem to test.  Same problems.

Polycom Employee & Moderator
Posts: 703
0

Re: Debut and content

you seeing the "send Content" message and content on the Debut you are sending content from?

 

Have you testing using the RPD (RealPresence Desktop) application as a video EP on the local network?  You can download a trial of it from the Polycom Support web site - www.polycom.com/videodocumentation

Visitor
Posts: 1
0

Re: Debut and content

Same problem for me.

Exactly the same situation

Polycom Employee & Community Manager
Posts: 13,329
0

Re: Debut and content

Hello edp-clivet,

welcome to the Polycom Community.

Did you follow this up as advised by my colleague aka try RPD ?

 

If yes and it still does not work please open a ticket.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.