01-29-2012 07:37 AM - edited 01-29-2012 08:02 AM
How are you displaying the content? are you connecting directly to HDX codec Using the DVI port? or Are you using the People+content IP?
Kindly consider the following:
- check if your laptop/desktop that your projecting has 1024X768 or lower resolution.
- if the resolution is already set , project your desktop by Pressing FN+F5/ FN+F7 (or any shortcut to Display your desktop).
- If steps 1 and 2, still does'nt work, check settings on the HDX codec, on the Main Menu/Interface, select system> admin settings>Cameras> then move on Camera 3 Page, then select Source. check if it's source is "Content" if not select Content from the the drop-down menu.
Hope this helps,
02-02-2012 11:50 AM
thanks for your response, I'm not using people+content IP, I'm connecting the laptop directly to the DVI port (on input 3), I haven't, though, downgraded the resolution to 1024x768, I will try that. I believe the setting is set to display content on Monitor 3 - I might also be checking on the wrong setting.
I will try what you suggest and see if it works.
07-24-2013 10:12 PM
You saved my day. Some Days back our Polycom VC system had been reset. Our Global Support team came to rescue and done all necessary changes and VC starts working. But we forgot to cross check the Content Sharing Functionality. Today it was Board meeting Day and while doing the testing (just 15 minute before the meeting), we realized that Conent Sharing is not working and giving error "This feature is not supported". Our local support team tried to figure out, but failed. our IT Head rushed in and tried to short out the issue, but again failed. we called Global support team. they also tried to troubleshoot and given some steps to test. also told us to check if VGA cable is proper and not faulty. we were pretty sure about setup as whole setup is new and VGA cable cannot be faulty so soon.
then, i tried to google this issue and i got your post. and guess what, i became hero.
thanks a lot james.
08-01-2013 11:26 AM
The HDX 7000 at my company has been reset to factory defaults and we wasn't able to restore the content option.
When we configured the Camera 3 as content, it worked again.
This message was fully useful to me and I would like to thanks you.
Thanks a lot.
04-19-2017 02:47 AM
The issue with my HDX is somewhat different. Content display had been working fine until one morning. I discovered that it just won't display. I might manage to do a local content display but it won't work whenever the HDX 9000 is in an active call. It appears as if it is sending content but does not display on the monitor. I opted for People Content+ip and the issue persists. So I know for certain that the fault is not with the DVI-VGA port.
Your kind assistance will be most appreciated.