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GS - Logs

Occasional Contributor

GS - Logs

Hi,

 

I'm looking in all my GS's logs, and i have several errors like this bellow, what does it mean ?

 

 

SourceModuleName="plcmlog" SourceModuleType="im_file"] SMan: hd[0]: SrcMan: SendMessage: component_id: "cam1" error: kErrNoError

 

 

Is it a real error ? if yes, how can i fix it ?

 

RealPresence Group 310/500/700 - Release 6.1.1-370109

 

 

Thanks in advance

Message 1 of 4
3 REPLIES
Highlighted
Polycom Employee & Moderator

Re: GS - Logs

Logs are not intended to be used by users and can be misleading if they are attempted to be interperted. 

 

Please open a service ticket with your service provider to obtain a review of the logs and what this particular entry may mean.

Message 2 of 4
Valued Contributor

Re: GS - Logs

As a former Verizon Video Conferencing Support Engineer, endpoint/infrastructure logs were always important and critical to resolving issues.  Granted, some of the logs were intended for the software developers, but using logs to troubleshoot issues helped us resolve our own issues without having to go to the vendor for support.  A blanket statement that 'logs are not intended to be used by users' is just not right.

JoeV
Message 3 of 4
Polycom Employee & Community Manager

Re: GS - Logs

Hello Joe,

the statement should probably have been by End Users as in your line of work you have enough information to utilize these logs to troubleshoot an issue.

 

Most requests, like the above, did not provide any background under what circumstances these logs where created or what environment caused the issue.

 

In addition only posting a snippet may not be enough to diagnose what the actual issue is. 

 

Without any detailed information we cannot simply look at what a user decided to post and therefore analyze their issues.

Best Regards

Steffen Baier

Polycom Global Services

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