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Group 500 integration with RP Desktop

A customer has existing Polycom RealPresence Desktop service and this are registered with a server. They also want to integrate Polycom group series 500 with Polycom RealPresence Desktop. Now my questions are,

  1. What type of server and software need for registering the Real presence desktop?
  2. RealPresence Desktop can work in different network or only work in same network?
  3. Is it possible to integrate group 500 with Real Presence Desktop?
  4. What is the procedure of integration of group series 500 with RealPresence Desktop?
  5. Need any license for integration? 

 

I would be very grateful if you let me share those information.

Polycom Employee & Community Manager
Posts: 13,995
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Re: Group 500 integration with RP Desktop

[ Edited ]

Hello ibbulbul,

welcome to the Polycom Community.

Both the Group Series and the RealPresence Desktop register to Polycom infrastructure either via H.323 or SIP.

 

Both of these utilize industry standards and are compatible with the release note listed products that we tested.

 

As long as they are used in a routeable network no gatekeeper or similar is required for both of them to make calls. No license is needed as long as only H.323 or SIP is being used.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Occasional Contributor
Posts: 4
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Re: Group 500 integration with RP Desktop

Thanks for your reply.

For better knowing Which infrastructure i can select for registration?  Have any version issue with that?

For Multiple conferencing which license I have need?

Please suggets.

Polycom Employee & Community Manager
Posts: 13,995
0

Re: Group 500 integration with RP Desktop

Hello ibbulbul,

Restrictions and compatibility's are listed within the release notes matching the software version your products are running.

 

I simply suggest you contact a Polycom reseller in your region as they are specialized and can answer all your questions and sell you the relevant licenses.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.