cancel
Showing results for 
Search instead for 
Did you mean: 

Group Series 500 - Real Presence Res Mgr Status says 'Green' but on right hand says 'Rebooting'

Advisor

Group Series 500 - Real Presence Res Mgr Status says 'Green' but on right hand says 'Rebooting'

Hello,

 

I have a question regarding a Group 500 Series unit.

Software version : 6.1.0-310348

 

Using Real Presence Resource Manager, the status for the unit on the left hand side has 'Green'. The information window on the right-hand side is constantly saying 'Rebooting'. The unit seems to work for calls...Just wondering what may be causing the continuous 'Rebooting' script.

 

Thank you for your help and advice.

Ken

Message 1 of 2
1 REPLY
Highlighted
Advisor

Re: Group Series 500 - Real Presence Res Mgr Status says 'Green' but on right hand says 'Rebooting'

Hello everyone,

 

Today, in RPRM, it says 'Device Managed : Unknown'. It no longer says 'Rebooting' continuously.

 

Interesting again as on the left hand side for status, everything is Green.

 

Message 2 of 2