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Advisor
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Group Series 6.1 Software

I just noticed today some information on the Polycom® EagleEye™ Director II was posted here.

In the data sheet it mentions that it requires "** Polycom RealPresence Group Series 6.1 or higher"

Looks like we are getting close to the release of 6.1. Does anyone happen to know a date?

 

Thanks,

 

Scott

 

 

Polycom Employee & Community Manager
Posts: 13,323
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Re: Group Series 6.1 Software

Hello Scott,

welcome back to the Polycom Community.

We are unable to discuss future software versions within this community and we are unable to discuss dates for such.

 

Once we release it we will post it here and on our support page.

 

If you have a Polycom reseller you should try to be added to a Beta list.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
GWN
Visitor
Posts: 4
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Re: Group Series 6.1 Software

I installed 6.1 on several group 700 endpoints yesterday.  I noticed today that a few of the endpoints are locking up whenever content is being sent to thise endpoint.  The only way out of the lock up is to power down the system.  Any advice ?


sschramm wrote:

I just noticed today some information on the Polycom® EagleEye™ Director II was posted here.

In the data sheet it mentions that it requires "** Polycom RealPresence Group Series 6.1 or higher"

Looks like we are getting close to the release of 6.1. Does anyone happen to know a date?

 

Thanks,

 

Scott

 

 


 

Advisor
Posts: 24
0

Re: Group Series 6.1 Software


GWN wrote:

I installed 6.1 on several group 700 endpoints yesterday.  I noticed today that a few of the endpoints are locking up whenever content is being sent to thise endpoint.  The only way out of the lock up is to power down the system.  Any advice ?


 
Hello, where did you get the 6.1 update from? I'm still seeing 6.0.1 as the latest?
http://support.polycom.com/PolycomService/support/apac/support/video/group_series/group500.html
Thanks.
Polycom Employee & Community Manager
Posts: 13,323
0

Re: Group Series 6.1 Software

Hello sschramm,

welcome back to the Polycom Community.

How about => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Advisor
Posts: 24
0

Re: Group Series 6.1 Software

Thank you. Hopefully the support pages can be updated soon. I subscribe to them via RSS so because they have not been updated yet, I did not realize it was released. Thanks.

GWN
Visitor
Posts: 4
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Re: Group Series 6.1 Software

An update on the 6.1 issue that I had posted earlier.  I have been working with polycom on this issue during the past week and it has not yet been resolved.  Any time that content is sent on a bridged call, a group 700 series endpoint with ver 6.1 will freeze and reboot.  Point to point calls don't have this issue.  Polycom has taken logs from our test calls and are working to find out what is going on.

If anyone else is having this same issue, please post.

Advisor
Posts: 24
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Re: Group Series 6.1 Software


GWN wrote:

An update on the 6.1 issue that I had posted earlier.  I have been working with polycom on this issue during the past week and it has not yet been resolved.  Any time that content is sent on a bridged call, a group 700 series endpoint with ver 6.1 will freeze and reboot.  Point to point calls don't have this issue.  Polycom has taken logs from our test calls and are working to find out what is going on.

If anyone else is having this same issue, please post.


Hello, we have had a few issues on our Group 700 units. One of which experienced the exact same issue you described (freezing on content share). Two other units have also had issues with rebooting, but I'm not sure if they are related to sharing content or not. At this time we downgraded those three units back to 5.1.2 and we have not seen the issues again so it must be something related to 6.1 - If you find any more info on this please let us know.

 

Thanks,

 

Scott

GWN
Visitor
Posts: 4
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Re: Group Series 6.1 Software

Update :  A beta version 6.1.1 has solved the problem.  However; I am being told that 6.1.1 won't be available to the public until the end of April.  

Advisor
Posts: 24
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Re: Group Series 6.1 Software


GWN wrote:

Update :  A beta version 6.1.1 has solved the problem.  However; I am being told that 6.1.1 won't be available to the public until the end of April.  


Great! Thanks for this info.