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Occasional Contributor
Posts: 7
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Group Series 700 not showing recent calls/ call history

Hello Community,

 

We have issue on a Group series 700 which is not showing the recent calls and call history.

 

Under Recent Calls settings, Enable Recent Calls was checked but its not showing the recent calls on the call history.

 

How to resolve this issue?

 

 

 

 

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Polycom Employee & Community Manager
Posts: 12,803
0

Re: Group Series 700 not showing recent calls/ call history

Hello Ace de Ocampo,

welcome back to the Polycom Community.

 

Did you ever fix some of your older posts => here <= as they are still open / pending as you have not marked these as "Accept as a solution".

 

If they are in this state nobody finding them via a community search will know if an answer or advice was useful and has helped you.

 

Could you therefore kindly go over them and mark or answer as appropriate ?

 

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilize the community more efficiently. 

For your new question it is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

It also helps to tell us if this ever worked or if this a new issue on a prior working GroupSeries?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Occasional Contributor
Posts: 7
0

Re: Group Series 700 not showing recent calls/ call history

Hi Steffen,

 

The Group series software version is 4.0.2-40451. Is there a bug related to our issue wit this version?

 

Can we upgrade the version to latest 6.1 directly?

 

Please advise. 

 

Thanks,

Ace

Polycom Employee & Community Manager
Posts: 12,803
0

Re: Group Series 700 not showing recent calls/ call history

Hello Ace de Ocampo,

again you did not answer all the questions.

 

  • Did this ever work?
    YES OR NO
  • IF yes can you remember what you did prior to it stopping?

In addition you are on a completely unsupported build and should be at least on 4.3.2 which you can find => here <=

 

You can upgrade to the latest 6.1.0 if you have a valid service contract and/or the license code.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.