• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I have a HDX 6000 system with the MPTZ-6 eagle eye camera. I have installed the 2.1.6.3 update and it is supposed to be able to run that camera but I can't make it to work. What would be the problem, any help would be appreciated.

1 REPLY 1
HP Recommended

Not sure why you would have chosen such an old version of software - but it does not mayyer because the MPTZ-6 camera is the original unit that came with the first HDX and is fully compatible with all models and software.  When toy say it does not work toy need to be more specific. Are you getting a blue screen? Do you get IR input? Do you have the HDX menus displayed on the monitor?

Give Polycom Support a call and we would be glad to assist.  

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.