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‎11-17-2011 03:02 PM

HP Recommended

We turned off Auto Answer Point-to-Point and now we can no longer answer. If a remote site calls us via IP or ISDN it rings once on our side but it rings a long time on their side. We do not get the pop-up box to accept the call. The only things we changed were to require passwords for logins and to turn on HTTPS access. We can call out and connect fine to a bridge but they cannot call us. We also cannot call between our three HDX 7000 units in our LAN. We upgraded three of our units to 3.0.3-14451 but that didn't help. 

3 REPLIES 3

‎11-22-2011 08:50 AM

HP Recommended
I have done some testing and I'm afraid I cannot reproduce the issue. Are you using the Polycom Touch Control panel? I suggest giving our tech support a call. We can do some troubleshooting. 888-242-4143
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‎11-22-2011 01:00 PM

HP Recommended

No we do not use a touch control panel. We just use the remote control that came with the unit. We will be calling. Thanks.

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‎11-22-2011 01:41 PM

HP Recommended
Sorry but I just realized I typo'd the phone number....should be 888-248-4143
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