HDX-7000 RS-232 Modes

[Omar]

I would like to control HDX-7000 throught 3rd party controller , specifically "Crestron"

in the admin guide page 10-5 it describes the "Control Mode": as below:

"Control—Receives control signals from a touch-panel
control. Allows any device connected to the RS-232
port to control the system using API commands."

unfortunately this mode is not available in the HDX-7000 , please see attached picture

I tried the other modes but I couldn't control the HDX-7000

kindly what should i do to control the HDX-7000 Via crestron touch pannel

Regards,

[Ovg]

Try to update software of your  HDX 7000 at  least  to 3.03

http://supportdocs.polycom.com/PolycomService/support/global/documents/support/setup_maintenance/pro...

See page 223

on Monday 16.4 I'll check this menu item in our  HDX-7000

[GaryMiyakawa]

If you can use Telnet, that would be fully supported on the HDX-7000...  

Don't know if that is an option for your application.

Gary Miyakawa

[Ovg]

HDX-7000 v3.03. There is Control Mode in Admin Settings->General Settings->RS-232 port

[Omar]

Ovg,

I checked the SW version it's 2.6.0-4740 , so it requires a software upgrade.

sorry if my question is repeated , but I am new to polycom .

where can I get the new SW version and it's Release key, and how do i know 

if I have the right to make free upgrade from 2.6 up to 3.0.3 or not ?

Regards,

[SteffenBaierUK · Accepted solution]

Hello Omar,

an upgrade from 2.6.x.x to 3.x.x.x is only free if you have a valid service contract on your HDX.

If you do not have a contract then you need to purchase either a license or contract from your Polycom Reseller.

Best Regards

Steffen Baier

Polycom Global Services

[Ovg]

Hello Omar!

If you give me serial number of your HDX-7000 I'll try to  cheсk for upgrade software key presence

[Omar]

Ovg,

here's my S/N: 8210190C9077CN

we are allocated as a new reseller for Polycom in my region .

if can please point to the webpage where I can:

- check if I have valid service contract or not.

- check the Options key that I have

Regards,

[Ovg]

You don't have upgrade key for SW 3.0.x. This codec don't have service contract..... See answver of SteffenBaierUK

[Ovg]

Omar wrote:

"if can please point to the webpage where I can:

- check if I have valid service contract or not.

- check the Options key that I have"

http://support.polycom.com

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