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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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Good afternoon,

 

We have an HDX 7000 and cannot call RMX rooms.  we use the ip##xxx format.  Our older VTX7000 connected no problem.  We have licenses for 1080 and multipoint,  It only shows TIP not licensed.

 

Thank you Pat

1 REPLY 1
HP Recommended

Hello Pat,

welcome to the Polycom Community.

It is always useful to include the currently used HDX and RMX Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

It would also be of interest if:

 

  • Has this ever worked before with this HDX or is this a new issue?
  • Have you got any other Video Endpoints within your organisation and are any of these HDX?
  • Is this SIP or H.323


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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