• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎12-02-2013 02:07 PM

HP Recommended

Hi Steffen

 

Thanks for all your replies.

I don't see this as been the problem on the CMA but a problem on the Codec itself.

The reason I'm saying this is because you cannot access the unit directly using the IP address via the Web interface.

If you open the a web browses and type in the IP address, you can't access the unit directly.

 

Any idea's...

Thanks

Was this reply helpful? Yes No

‎12-02-2013 02:18 PM

HP Recommended

Hello StephenWood,

 

if you work with your support team and they provide you with the CMA 6.2.5 HF1 as already mentioned on multiple occasions and then install this and reboot the HDX you should be able to access the HDX again via the Web Interface.

 

The CMA issues causes 100% CPU load on the HDX, if this is the same issue, and therefore prevents the HDX Web Interface from being accessed. This mainly occurs if the HDX web interface is protected by a password.

 

You need to work with our support team as the community is not a replacement for our support infrastructure.

 

I am posting this in order to get people to receive this hotfix which in my opinion should fix their issue.

 

You already exchanged HDX hardware only to find the same issue to occur again. The only part that has not been changed  / updated so far is your CMA.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.