03-23-2012 08:56 AM
I have an HDX 8000 system which is absolutely working fine otherwise, but I have noticed that sometimes it just reboots randomly on its own. It isn't that frequent, but I have observed it a few times now. What could be the reason for it? Can you please help me with this?
03-23-2012 09:42 AM
Try a factory reset, search the Admin Guide for "factory" here
You may then have to s/w update it. If less than V2.5 after the reset ensure you upgrade via V2.5 before going on to V188.8.131.52.
I've no evidence upgrading from V2.0.x to V3.0.x is dangerous but I like to play it safe.
03-26-2012 02:08 AM
It's rare but possible, especially if you have unreliable power.
Since you're on 3.0.2 perhaps a simple 3.0.3 update would do in the 1st instance & see if that normalises things.Surge protetced power would be recommended but you shouldn't need a full blown UPS.
If the symptoms persist with V3.0.3 and surge protection, follow the earlier advise.
03-27-2012 01:27 AM
Just another thought. Is the mic cable running over the floor? It carries power from the codec to the mic. If regularly run over by wheeled chairs this could develop a short & trip the HDX PSU.
03-28-2012 09:34 AM
Did the reset. All the configuration is done as it was earlier. But now I am having a problem while conferencing with one of the sites. I can see the video from the far site but the far site cannot see my video. What could be the problem? I am having no problem conferencing with another site and the other site is also able to connect properly to the one I am having problems with.
03-28-2012 12:54 PM
Sounds like something may have changed in the network if this has been OK in the past. usually there is a firewall that blocks incoming video traffic. The issue may be at the other site. Is that third site behind the same firewall as the one not receiving your video?
Sr. Product Support Technician
03-30-2012 12:51 AM
So how is the random reboot issue.? Since it's "random" I guess it'll take a while to confirmn this has gone away too.
We have5 HDXs on 24/7 & they don't seem to randomly reboot. ( In spite of earlier advice, we don't have them on proteceted PSUs either!).
I am pleased to hear thing seem to be getting better.