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HDX 8000 "far system is not capable of receiving content"

We've got an HDX 8000 on firmware 3.1.7 and 3.1.1 which is having issues handling content when connected via SIP into a pexip VMR. It originally shares content with no issuebut switching the content source (i.e. plugging in a different laptop) causes the content to freeze and any further attempt to share content from the system gives the error "the far system is not capable of recieving content" thoughts?