05-09-2012 04:03 AM
i have HDX 9 000, it is restnarting automatically for every 10-15min,
i have tried with reset buttion located at front side of the machine, but not working with this trick..
can any one help me how to come out from this problem
thanks in advance
05-10-2012 07:22 AM
Have you tried Factory Restore and load the image from the factory?
To reset the system to its factory partition software using the restore button:
1 While the system is powered off, press and hold the restore button.
2 While holding the restore button, press the power button once.
3 Keep holding the restore button for 5 more seconds, then release it.
During the factory restore process, the system displays the Polycom startup screen on component monitors. Other types of monitors will be blank. Do not power off the system during the factory restore process. The system restarts automatically when the process is complete.
Otherwise, if the codec will not be stable, issue a RMA request to have the system replaced.
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05-10-2012 11:36 PM
before a RMA of the unit itself, an attempt to work with the Polycom Reseller or Polycom Support should be the minimum troubleshooting effort.
The logs should at least be checked.
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Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a web service request or call us .
Above is necessary in order to track issue internally within Polycom.
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